Lead the performance, culture, and patient experience of a premium orthodontic practice, balancing exceptional patient care with strong commercial outcomes.
Backed by Smile Partners, a network of over 40 orthodontic practices across Australia and New Zealand, this opportunity welcomes you to step into a leadership role with real impact and future growth potential.
We’re seeking a commercially driven leader to spearhead performance, inspire and develop a high-performing team, and play a pivotal role in shaping the practice’s continued success. With the business entering an exciting period of growth, this is a fantastic opportunity to make a meaningful impact and help drive its next phase of development.
What you’ll be responsible for
Oversee the day-to-day operations of two practices in Maroubra and Kincumber, with Maroubra as your primary location.
Build, lead, and develop a high-performing team culture that drives accountability, engagement, and exceptional patient outcomes.
Take ownership of practice performance, with support from your Regional Manager, focusing on revenue growth, cost management, and operational efficiency.
Partner with the Orthodontist to lead daily practice operations, ensuring seamless workflows and an outstanding patient experience.
Collaborate with Smile Partners leadership to implement strategic initiatives, drive continuous improvement, and optimise practice performance.
Take local ownership of the patient journey, driving effective lead management, conversion, and patient satisfaction.
Lead people and performance management, including rostering, team development, coaching, and engagement.
Ensure compliance requirements and clinical standards are consistently upheld across both locations.
What success looks like:
A high-performing, engaged team with strong retention and accountability
Consistently strong patient experience and conversion outcomes
A well-run practice meeting or exceeding targets
Strong alignment between clinical and operational leadership
Continuous improvement in systems, efficiency, and performance
What you’ll bring:
Proven ability to operate with autonomy while aligning to broader organisational strategy
Ability to identify performance opportunities and proactively problem solve using the Smile Partners suite of resources and support
Strong commercial acumen with experience managing budgets, targets, and performance metrics
A confident people leader who can coach, influence, and drive accountability
Ability to balance people, operations, and financial outcomes
Comfortable working with senior stakeholders and driving change
What we offer
Competitive salary + performance-based bonus
Access to employee benefits, including retail discounts and novated car leasing
Professional development and networking opportunities
Employee Assistance Program for your wellbeing
No orthodontic experience required. We provide training and ongoing support from an experienced team
A supportive, high-performing team environment within a growing network
Opportunity to develop within a multi-site leadership structure
Why join Smile Partners?
You’ll be part of a connected network that values collaboration, growth, and exceptional patient care. We invest in our people, celebrate wins, and create an environment where you can build a meaningful and rewarding career.
If you’re a strong operator looking for a leadership role with both autonomy and support, we’d love to hear from you.
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Practice Manager in Sydney employer: Smile Partners Australia
At Smile Partners, we pride ourselves on being an exceptional employer that fosters a supportive and dynamic work culture. As a Dental Partnerships Representative, you'll enjoy real training opportunities to transition into a commercial role while building meaningful relationships within the dental community across Sydney. With a focus on employee growth and a variety of engaging tasks, you’ll see the direct impact of your efforts in driving patient referrals, all while benefiting from exclusive perks and a collaborative team environment.
