Lead the performance, culture, and patient experience of a premium orthodontic practice, balancing exceptional patient care with strong commercial outcomes.
Smiles for Life located in Caulfield, is a purpose-built practice designed around comfort, efficiency and an exceptional patient experience. You'll be joining a friendly, supportive team that genuinely enjoys what they do - where every patient interaction is warm, professional, and seamless.
Backed by Smile Partners, a network of over 40 orthodontic practices across Australia and New Zealand, this opportunity welcomes you to step into a leadership role with real impact and future growth potential.
We're looking for a commercially minded leader to drive performance, lead a high-performing team, and help shape the next phase of the practice's success.
What you'll be responsible for:
- Build, lead, and sustain a high-performing team culture that drives accountability, engagement, and patient outcomes
- With support from your Regional Manager, own practice performance, including revenue growth, cost control, and operational efficiency
- In partnership with your Orthodontist, lead the day-to-day operations of the practice, ensuring efficiency and an exceptional patient experience
- Partner with Smile Partners leadership to implement strategic initiatives and optimise performance
- Take local ownership of the patient journey, ensuring strong lead management, conversion, and overall satisfaction
- Manage people and performance, including rostering, development, and engagement
- Ensure compliance and clinical standards are consistently met
What success looks like:
- A high-performing, engaged team with strong retention and accountability
- Consistently strong patient experience and conversion outcomes
- A well-run practice meeting or exceeding targets
- Strong alignment between clinical and operational leadership
- Continuous improvement in systems, efficiency, and performance
What you'll bring:
- Proven ability to operate with autonomy while aligning to broader organisational strategy
- Ability to identify performance opportunities and proactively problem solve using the Smile Partners suite of resources and support
- Strong commercial acumen with experience managing budgets, targets, and performance metrics
- A confident people leader who can coach, influence, and drive accountability
- Ability to balance people, operations, and financial outcomes
- Comfortable working with senior stakeholders and driving change
What we offer
- No orthodontic experience required. We provide training and ongoing support from an experienced team
- A supportive, high-performing team environment within a growing network
- Opportunity to develop within a multi-site leadership structure
- Competitive salary + performance-based bonus
- Access to employee benefits, including retail discounts and novated car leasing
- Professional development and networking opportunities
- Employee Assistance Program for your wellbeing
Why join Smile Partners?
You'll be part of a connected network that values collaboration, growth, and exceptional patient care. We invest in our people, celebrate wins, and create an environment where you can build a meaningful and rewarding career.
Practice Manager employer: Smile Partners Australia
At Smile Partners, we pride ourselves on being an exceptional employer that fosters a supportive and dynamic work culture. As a Dental Partnerships Representative, you'll enjoy real training opportunities to transition into a commercial role while building meaningful relationships within the dental community across Sydney. With a focus on employee growth and a variety of engaging tasks, you’ll see the direct impact of your efforts in driving patient referrals, all while benefiting from exclusive perks and a collaborative team environment.
