About Smartways
At Smartways, we specialise in time-critical, complex logistics for the Australasian healthcare community — from emergency patient-on-table deliveries to temperature-controlled global shipments. We're the first healthcare logistics company in Australasia that is 100% carbon neutral. Every delivery we make has the potential to change — or save — a life.
About Smartways
At Smartways, we specialise in time-critical, complex logistics for the Australasian healthcare community — from emergency patient-on-table deliveries to temperature-controlled global shipments. We're the first healthcare logistics company in Australasia that is 100% carbon neutral. Every delivery we make has the potential to change — or save — a life.
The Role
As a Customer Operations Executive, you'll take end-to-end ownership of customer jobs — booking, coordinating, troubleshooting, and communicating — so patients can receive their life-changing procedures without delay. You'll be the voice of Smartways for customers, hospitals, drivers, and suppliers every single day.
This is a fast-paced, 24/7 operation, and shifts typically run between 6am-9pm. Potential extra earnings from including rotating roster, on-call, and occasional weekend availability.
What You'll Be Doing
- Handling inbound calls and queries from customers, hospitals, suppliers, and drivers
- Booking, updating, and cancelling orders across phone, email, and chat
- Monitoring urgent, time-critical shipments — next flight, patient on table, organs, temperature-controlled
- Proactively communicating delays, damages, and risks to all stakeholders
- Liaising with drivers, allocators, state coordinators, and freight partners
- Leading freight recovery processes for missing or damaged goods
- Contributing to quality improvement projects and process development
- Accurately entering and maintaining data in Smartways systems
What We're Looking For
- 2+ years in a customer service, contact centre role or operations team
- Diploma or higher qualification
- Excellent verbal and written communication skills
- Strong problem-solving ability and sharp attention to detail
- Confident working under pressure in a fast-moving environment
- Proficient in Microsoft Office and web-based/ERP systems
- Logistics experience is a bonus, but not essential
You'll Thrive Here If You're
A calm, accountable, customer-first thinker who can weigh up information quickly and make sound decisions. Someone who takes ownership, communicates clearly, and finds creative solutions when things don't go to plan.
Why Smartways?
- Make a genuine difference to patient outcomes every day
- Join a passionate, mission-driven team
- Be part of Australasia's first 100% carbon neutral healthcare logistics company
- Grow your skills in a complex, high-stakes industry
Customer Operations Executive (Part-Time) in Ryde employer: Smartways Logistics
Smartways Logistics is an attractive employer due to its commitment to sustainability as the first 100% carbon neutral healthcare logistics company in Australasia. The company fosters a collaborative and respectful work environment, emphasizing continuous improvement and accountability among team members. Employees have opportunities for professional growth and are part of a mission-driven organization that directly impacts patient care.
