Smartways is seeking a Customer Operations Executive to own end-to-end customer jobs—from booking to troubleshooting—ensuring timely delivery for life-changing procedures. This role drives customer communications and coordinates with hospitals, drivers, and suppliers in a fast-paced, 24/7 environment.
You'll handle inquiries, manage orders across channels, track time-critical shipments, and proactively relay delays or risks while maintaining accurate data in Smartways systems.
Customer Operations Executive — 24/7 Life-Saving Logistics in Ryde employer: Smartways Logistics
Smartways Logistics is an attractive employer due to its commitment to sustainability as the first 100% carbon neutral healthcare logistics company in Australasia. The company fosters a collaborative and respectful work environment, emphasizing continuous improvement and accountability among team members. Employees have opportunities for professional growth and are part of a mission-driven organization that directly impacts patient care.
