Join a team that keeps Australia's healthcare supply chain moving. Smartways Logistics delivers high value-add logistics solutions across Australia and New Zealand, ensuring healthcare products reach their destination on time and undamaged — because behind every delivery is a positive patient outcome.
About the role
We're looking for a detail-driven Fleet Allocator to coordinate our driver fleet across Victoria. You'll be the link between drivers, customers, and internal teams — allocating jobs efficiently, keeping deliveries on track, and helping us champion Smartways' place in the healthcare supply chain.
What you'll do
- Coordinate a fleet of contract drivers across Victoria using our technology platforms and phone communication
- Allocate jobs efficiently and equitably to meet delivery KPIs
- Keep internal and external stakeholders updated via our transport management system, phone, email, and messenger services
- Respond promptly to Customer Service queries and service disruptions
- Contribute to non-conformance investigations
- Ensure road and air linehaul collection and cut-off times are met daily
- Support the fleet and dispatch team with freight consolidation/de-consolidation during peak periods
- Maintain compliance with Chain of Responsibility (CoR) laws
- Evaluate and plan for next-day volumes
Join a team that keeps Australia's healthcare supply chain moving. Smartways Logistics delivers high value-add logistics solutions across Australia and New Zealand, ensuring healthcare products reach their destination on time and undamaged — because behind every delivery is a positive patient outcome.
About the role
We're looking for a detail-driven Fleet Allocator to coordinate our driver fleet across Victoria. You'll be the link between drivers, customers, and internal teams — allocating jobs efficiently, keeping deliveries on track, and helping us champion Smartways' place in the healthcare supply chain.
What you'll do
- Coordinate a fleet of contract drivers across Victoria using our technology platforms and phone communication
- Allocate jobs efficiently and equitably to meet delivery KPIs
- Keep internal and external stakeholders updated via our transport management system, phone, email, and messenger services
- Respond promptly to Customer Service queries and service disruptions
- Contribute to non-conformance investigations
- Ensure road and air linehaul collection and cut-off times are met daily
- Support the fleet and dispatch team with freight consolidation/de-consolidation during peak periods
- Maintain compliance with Chain of Responsibility (CoR) laws
- Monitor driver GPS trackers
- Evaluate and plan for next-day volumes
What you'll bring
- 5+ years' experience in a similar role, ideally with a national courier company
- Strong communication skills and a professional phone manner
- Sound decision-making and problem-solving ability
- A proactive approach, including keeping stakeholders updated
- Excellent planning skills
- Strong geographical knowledge of Metro Melbourne and surrounds
- Familiarity with Chain of Responsibility laws
- Ability to thrive in a fast-paced, dynamic environment
Why Smartways?
We put patients and customers first. We partner with our stakeholders to solve problems, not just provide a service — operating with integrity, transparency, and a genuine commitment to continuous improvement and sustainability. It's a safe, respectful, and collaborative place to do meaningful work.
Allocator employer: Smartways Logistics Holdings
Smartways Logistics is an exceptional employer, offering a dynamic work environment where every team member plays a crucial role in transforming patient outcomes through critical logistics. With a strong focus on employee development and engagement, the company fosters a collaborative culture that encourages hands-on leadership and innovation, all while being the first 100% carbon neutral healthcare logistics provider in Australasia. Located in a fast-paced sector, Smartways provides unique opportunities for growth and learning, making it an ideal place for those passionate about making a meaningful impact in the healthcare community.
Contact Details:
Smartways Logistics Holdings Recruitment Team
