At a Glance
- Tasks: Support our insurance team by liaising with customers and managing product replacements.
- Company: Join JB Hi-Fi Group, a trusted name in retail with a vibrant culture.
- Benefits: Enjoy competitive pay, discounts, flexible work options, and comprehensive training.
- Other info: Great career growth opportunities and a commitment to sustainability.
- Why this job: Be part of a fast-paced environment where your ideas and creativity are valued.
- Qualifications: Strong customer service skills and attention to detail are essential.
The predicted salary is between 47250 - 57750 $ per year.
The JB Hi-Fi Group brings together three of Australia's best known and most trusted retail brands, JB Hi-Fi, The Good Guys and E&S. Our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.
As the Client Support - Insurance professional within our insurance team, reporting to the Insurance Team Leader, your role will primarily be responsible for supporting the Insurance division in its services to replace lost and/or stolen products on behalf of Insurance Companies. Your responsibilities will include, but are not limited to, the following:
- Liaising with Insurance Companies, insured customers and JB Hi-Fi Group Stores
- Validating and quoting consumer electrical products for insurance replacement
- Inbound and outbound calls (no sales-related calls)
- Preparing orders and managing ongoing caseloads
- Meeting KPIs and deadlines in line with Insurance Company Service Level Agreements
This hands-on role in a fast-paced environment will suit a professional with similar experience and isn’t afraid to roll up their sleeves!
Your strong customer service skills and keen eye for detail will hold you in good stead and see your success in this role. You will also possess:
- A friendly, professional, and calm phone manner
- A high level of attention to detail
- A strong desire to be proactive
- Proficiency in time management and multitasking
- Knowledge of consumer electronics and white goods (not mandatory but highly advantageous)
JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!
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