At a Glance
- Tasks: Coordinate timely and efficient transport deliveries while providing exceptional customer service.
- Company: Join Mondiale VGL, a global leader in transport and logistics with 40+ years of experience.
- Benefits: Dynamic work environment, career growth opportunities, and a supportive team culture.
- Other info: Embrace a flexible, can-do mindset in a fast-paced setting.
- Why this job: Make a real impact in logistics and be part of a diverse, energetic team.
- Qualifications: 3+ years in logistics or strong customer service experience; excellent communication skills required.
The predicted salary is between 47250 - 57750 $ per year.
Mondiale VGL is a globally recognised transport and logistics provider with roots in Oceania and operations in 19 markets. For over 40 years, we’ve connected people, places and possibilities - moving freight and building careers across New Zealand, Australia, Asia, Europe and the USA. We offer fully integrated, end-to-end logistics services, including sea and air freight, import and export, wharf transport, customs clearance, and warehousing.
We are currently seeking an experienced and motivated Cartage Coordinator to join our dynamic team. The Cartage Coordinator plays a key role in ensuring the timely, accurate and efficient delivery of all transport deliveries to our customers. This role requires strong communication skills to develop relationships with our carriers and customers, ensuring to deliver exceptional customer service.
Key Responsibilities
- Answering emails or phone calls in a timely and professional manner
- Using in-house system (OneTrack) and other systems to complete job
- Handling a portfolio of clients and providing outstanding Customer Service
- Organise and follow all inbound/outbound shipments to ensure goods are promptly delivered
- Scheduling in line with Mondiale VGL Fleet requirements
- Monitor and follow up empty container status
- Ensuring all accounts are updated with correct contact and delivery details
- Resolve issues and communicate any delays to the relevant departments/customers
- Handling and monitoring DAWR containers
- Maintain awareness of customs compliance updates
- Working with the team to ensure smooth processes
- Actively identifying opportunities to reduce transport costs and improve margins
- Ensuring a high standard of customer service is always provided
Qualifications
- 3+ years previous experience in a similar role within the logistics industry. Will consider someone with a strong customer service background (3+ years)
- Strong attention to detail with the ability to meet strict deadlines
- Exceptional time management and the ability to prioritise in a high-paced setting
- Confident and professional communicator with proven customer service skills
- Proactive and solutions-focused, with strong troubleshooting capabilities
- Positive attitude and team player with a flexible, can-do mindset
Additional Information
Be part of a dynamic and growing team in a global company with over 40 years of industry expertise. Join a supportive, energetic environment where no two days are the same. Build a career where your impact drives the future of the logistics and freight teams. We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive.
Cartage Coordinator employer: SmartRecruiters, Inc.
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