At a Glance
- Tasks: Lead and develop a customer service team to drive performance and improve outcomes.
- Company: Join Australia’s trusted provider of Employee Management Services, Smartgroup.
- Benefits: Enjoy Smart Leave, free lunches, paid parental leave, and community volunteer days.
- Other info: Diversity and inclusion are at our core; everyone is welcome here.
- Why this job: Make a real difference while growing your career in a dynamic workplace.
- Qualifications: 3+ years leading customer service teams with strong coaching skills.
The predicted salary is between 62100 - 75900 $ per year.
Look forward to working with Australia’s leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees. Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason. Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.
Do you have what it takes to become a Customer Service Team Leader? Are you a people-focused leader who loves coaching teams and driving great customer outcomes? We’re looking for an experienced Team Leader to lead and develop a customer service team within Vehicle Operations.
What you’ll do:
- Coach, support and develop your team
- Drive performance across service, quality and KPIs
- Manage workloads and resourcing
- Improve processes and customer outcomes
- Build a positive, engaged and high-performing team culture
What you’ll bring:
- 3+ years’ experience leading a customer service or operational team
- Strong coaching and people leadership skills
- Experience managing KPIs and team performance
- Excellent communication and stakeholder management skills
- A proactive, customer-focused approach
- Salary packaging or Novated Lease knowledge is a plus
What’s in it for you?
- Smart Leave, an additional week of leave each year
- Free lunch every week
- Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus
- Make a Difference Days – paid days off to volunteer for the community and environment
- Salary packaging and novated leasing benefits (of course!)
- Free flu vaccinations
- Employee Share Plan
Grow with Purpose:
At Smart, we’re driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right – quality and regular one to ones, clear goals and success metrics, and growth conversations.
Our Commitment to Diversity and Inclusion:
Everyone belongs and is welcome at Smart. We welcome people from diverse backgrounds to join our team, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity. Our commitment to Diversity & Inclusion is reflected in the external recognition we’ve received, including being named:
- WGEA Employer of Choice for Gender Equality since 2019
- DCA Inclusive Employer 2025 – 2026
- Silver Employer on the Australian Workplace Equality Index
Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.
Customer Service Team Leader in Sydney employer: Smartgroup
Smartgroup is an exceptional employer that fosters a vibrant work culture in Brisbane and Sydney, offering employees the chance to thrive in a dynamic environment focused on growth and innovation. With a strong emphasis on professional development, our team enjoys numerous opportunities for career advancement while being part of a supportive community that values collaboration and success in the automotive industry.
