At a Glance
- Tasks: Join a dynamic team to solve real customer challenges through data-driven insights.
- Company: Smartgroup, Australia's trusted provider of Employee Management Services.
- Benefits: Enjoy Smart Leave, free lunches, and up to 20 weeks paid parental leave.
- Other info: Diversity and inclusion are at our core; everyone is welcome here.
- Why this job: Make a difference while growing your career in a collaborative environment.
- Qualifications: Strong business analysis experience and familiarity with Agile product environments.
The predicted salary is between 135000 - 165000 $ per year.
Look forward to working with Australia’s leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.
Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.
About the role:
Join a collaborative digital product squad where you'll help solve meaningful customer and business challenges through evidence-based problem solving and discovery. Working closely with Product, Design, Engineering and stakeholders, you'll uncover customer needs, shape solutions and translate insights into clear, prioritised outcomes that deliver value. This is an opportunity to influence digital experiences, support product discovery and contribute to customer-centred innovation within a highly collaborative environment.
Key responsibilities:
- Partner with Product, Design, Engineering and stakeholders to understand customer and business problems, desired outcomes and success measures.
- Lead discovery activities including data analysis, process mapping and journey mapping.
- Support others in their research and assumption testing.
- Document, raise and discuss hypotheses to ensure a common understanding across your team around known requirements, assumptions and risks.
- Synthesise customer, business and data insights to identify needs, opportunities, constraints and root causes.
- Translate discovery outcomes into epics, user stories, business rules and well-defined acceptance criteria.
- Facilitate backlog refinement and help teams make informed decisions around priorities, dependencies, risks and trade-offs.
- Collaborate with UX/UI and Engineering teams to support customer journeys, prototyping, usability testing and solution delivery.
Skills and experience:
- Strong business analysis experience within Agile digital product environments.
- Experience through the end to end software delivery lifecycle: product discovery, definition, delivery and benefits realisation.
- Strong journey mapping, process mapping, story mapping and requirements analysis capabilities.
- The ability to analyse qualitative and quantitative evidence to inform recommendations and decision-making.
- Excellent stakeholder engagement, workshop facilitation and communication skills across business and technical teams.
- Experience with tools such as Jira, Confluence, Miro and Figma.
Qualifications:
- Degree in Computer Science, Business, Economics or a related discipline is preferable.
- Relevant Business Analysis certifications.
What’s in it for you?
- Smart Leave, an additional week of leave each year.
- Free lunch every week.
- Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus.
- Make a Difference Days – paid days off to volunteer for the community and environment.
- Salary packaging and novated leasing benefits.
- Free flu vaccinations.
- Employee Share Plan.
Grow with Purpose:
At Smart, we’re driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right – quality and regular one to ones, clear goals and success metrics, and growth conversations.
Our Commitment to Diversity and Inclusion:
Everyone belongs and is welcome at Smart. We welcome people from diverse backgrounds to join our team, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity.
Our commitment to Diversity & Inclusion is reflected in the external recognition we’ve received, including being named:
- WGEA Employer of Choice for Gender Equality since 2019.
- DCA Inclusive Employer 2025 – 2026.
- Silver Employer on the Australian Workplace Equality Index.
Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.
Business Analyst employer: Smartgroup Corporation
Smartgroup is an exceptional employer that prioritises employee wellbeing and growth, offering a dynamic work environment where Field Sales Specialists can thrive. With benefits like Smart Leave, free lunches, and generous parental leave, alongside a commitment to diversity and inclusion, employees are empowered to make a meaningful impact while enjoying flexibility and autonomy in their roles. Join a team that values your contributions and supports your career development in a fast-paced, rewarding setting.
