At a Glance
- Tasks: Lead and mentor a team of HVAC technicians while managing service operations.
- Company: Join Smarter Air, a leading HVAC provider in South-East Queensland.
- Benefits: Enjoy a competitive salary, career growth, and discounted HVAC products.
- Other info: Work in a supportive environment with opportunities for professional development.
- Why this job: Make a real impact in a growing company focused on customer satisfaction.
- Qualifications: Proven HVAC experience and strong leadership skills required.
The predicted salary is between 63000 - 77000 $ per year.
Smarter Air is growing! We are seeking an organized, highly motivated HVAC Residential Service Manager to lead our service operations from our HQ in Loganholme. In this leadership role, you will drive the performance and success of our newly formed residential service division—managing our field service team, overseeing job estimations, maintaining supplier relationships, and ensuring exceptional customer outcomes across South-East Queensland.
What you'll be doing
- Service Team Leadership: Lead, mentor, and support our team of residential HVAC technicians; oversee daily workflows, technical standards, and performance to maintain high quality and efficiency.
- Estimating & Proposals: Conduct technical assessments and prepare accurate estimates for residential HVAC servicing, maintenance, repairs, and system upgrades.
- Supplier & Inventory Management: Build and manage relationships with key trade suppliers, negotiate pricing, handle parts procurement, and oversee inventory for efficient project turnarounds.
- Customer Relationship Management: Serve as the key point of contact for client escalations, deliver top-tier service experiences, and maintain high standards of customer satisfaction and retention.
- Operations & Workflow Oversight: Work alongside leadership to review job margins, streamline service workflows, optimize field productivity, and drive growth across our residential service division.
What we’re looking for
- Proven Industry Experience: Trade-qualified or experienced HVAC Specialist with strong technical knowledge in residential heating, ventilation, and air conditioning systems.
- Management Expertise: 3+ years in a Service Manager, Supervisor, or senior leadership role within the HVAC, trade, or field service industry.
- Estimating Skills: Strong commercial acumen with hands‑on experience in pricing, labor estimation, and generating competitive client quotes.
- Supplier & Stakeholder Relations: Demonstrated ability to negotiate with trade suppliers, manage procurement pipelines, and handle customer communication with professionalism and diplomacy.
- Software Proficiency: Experience with field service management software (e.g., ServiceM8, SimPRO, Jobber) and standard office productivity suites.
What we offer
- Attractive, above‑market salary package reflective of your experience and leadership.
- Stable, full‑time position with a warm, collaborative team culture.
- Discounted HVAC products and services for employees.
- Genuine long‑term career growth opportunities as our SEQ operations expand.
- Modern, comfortable office environment based locally in Loganholme.
About us
Smarter Air is a leading provider of residential HVAC solutions in South-East Queensland. With over 20 years of industry experience, we are committed to delivering exceptional customer service and innovative climate control technologies. Join our team and be a part of our exciting journey as we continue to grow and revolutionize the way Australians experience indoor comfort.
Residential HVAC Service Manager in Brisbane employer: Smarter Air Pty Ltd
At Smarter Air & Electrical, we pride ourselves on fostering a supportive and dynamic work environment in Loganholme, where our Apprentice Air Conditioning Technicians can thrive. With a strong emphasis on hands-on training and upskilling, we offer competitive salaries and the opportunity to work across beautiful locations like Brisbane and the Gold Coast. Join us to be part of a team that values craftsmanship, collaboration, and personal growth.
