Senior Operations Manager | Commencing January 2027
Windsor RSL
About Us
At Windsor RSL, we’re more than a club – we’re a community. We value integrity, respect, accountability and creating a welcoming environment for our members, guests and team. Our ideal leader shares these values, leads from the front and understands that great operations start with great people.
About the Role
The Senior Operations Manager is responsible for overseeing daily Club operations and leading the Duty Manager team. You’ll work closely with the CEO to turn business objectives into action, drive operational performance and deliver exceptional member experiences while ensuring the Club operates safely and compliantly.
We’re looking for a leader who measures success not only by operational results, but by the capability, confidence and growth of the people they lead.
Key Responsibilities
- Oversee daily Club operations and deliver consistently high standards of service.
- Lead, coach and develop Duty Managers, building capability, accountability and future leadership.
- Foster a positive, supportive and high-performing team culture.
- Lead from the front by setting clear standards and modelling the behaviours expected of others.
- Manage complex member and guest matters with professionalism and care.
- Take ownership, use initiative and make sound decisions, particularly when challenges arise.
- Monitor budgets, labour costs and productivity, identifying opportunities to improve commercial performance.
- Maintain compliance, workplace safety and operational standards.
- Identify opportunities to enhance revenue, improve efficiency and support the Club’s long-term sustainability.
About You
You’re a professional leader who leads with integrity, takes initiative and genuinely cares about people. You enjoy developing others, set high standards and are comfortable getting involved and leading by example.
You understand how to balance team culture, member experience and business performance, and you’re confident taking ownership, making decisions and supporting your team in a fast-paced environment.
You’ll bring:
- Experience in Club operations within the Registered Club Industry.
- Strong people leadership skills and a genuine passion for mentoring and staff development.
- High personal integrity, sound judgement and a values-driven approach.
- A strong understanding of NSW Registered Clubs compliance and governance requirements.
- Commercial acumen and an understanding of budgets, labour costs and operational performance.
- Strong communication, problem-solving and decision-making skills.
- A proactive, hands-on approach and flexibility to work outside standard business hours when required.
Essential certifications: Current RSA, RCG and ARCG qualifications are required.
Why Join Windsor RSL?
- Work closely with the CEO in a genuine leadership role.
- Make a meaningful impact on team culture and staff development.
- Help shape the Club’s operational performance and future direction.
- Meal card for lunch and non-alcoholic beverages on shift.
- Free on-site parking.
- Join a community-focused organisation built on strong values.
Further details regarding remuneration and additional benefits will be provided during the recruitment process.
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Senior Operations Manager in Windsor employer: Smart Talent Collective
Smart Talent Collective offers exciting career opportunities in the hospitality sector, particularly within registered clubs. Employees benefit from a dynamic work environment that emphasizes exceptional customer service and compliance, alongside opportunities for professional growth in leadership roles. The company is committed to fostering a culture of teamwork and excellence, making it an attractive employer for those passionate about the industry.
