Senior Product Designer in Sydney

We're looking for a Senior Product Designer to lead design on our messaging & orchestration product SmartPATH, joining a distributed design group supporting a global B2B SaaS company. You’ll collaborate with teams across the wider Smart Communications product suite that serves regulated industries such as healthcare, banking, and insurance. This is a hands-on role. You'll own end-to-end design for complex, enterprise-grade workflows, contribute to the shared design system, and mentor other designers, helping raise the bar on craft and process across the team.

About Smart Communications: Smart Communications is a leading customer engagement technology provider for regulated industries. The company helps organizations simplify the complex interactions that shape people’s lives by enabling more connected, personalized, and trusted customer engagement. Its Customer Engagement Platform brings together data collection, customer communications, journey orchestration, trusted AI, and information management to help organizations create seamless experiences across the customer lifecycle.

The responsibilities of the role include:

• Lead product design for SmartPATH from discovery through delivery, working closely with product management and engineering.
• Collaborate across other products and at the platform level, contributing to and helping evolve the shared design system so patterns stay consistent and scalable.
• Assess and prioritise usability and experience improvements across the suite, backed by user research and usability testing (qualitative and quantitative).
• Take the lead on complex design challenges, including multi-journey flows and accessibility considerations, and consider integration points and edge cases end to end.
• Turn ambiguous, technically complex problems into clear, usable design solutions for enterprise customers.
• Design AI-enabled and data-driven user experiences, and use AI-assisted design tools and workflows as part of your everyday practice.
• Mentor other designers and support onboarding of new team members into design tools, processes and systems.
• Present design decisions to stakeholders and evangelise design and design thinking across the business.
• Contribute to sprint planning and effort estimates for design work, and help the team work effectively within agile delivery.
• Keep across industry developments and bring relevant trends and practices back to Smart Communications products.

What we’re looking for:

• Significant experience as a product designer, with a track record of owning complex, end-to-end design work in a B2B or enterprise SaaS context.
• Strong craft across interaction design, information architecture, wireframing and prototyping, and visual design (typography, layout, colour).
• Experience designing AI-enabled or data-driven user experiences, and demonstrated fluency with AI-assisted design tools and workflows.
• User research and usability testing experience, using a mix of qualitative and quantitative methods.
• Experience with Figma or an equivalent design tool.
• Solid understanding of design systems and how to apply patterns consistently at scale.
• Experience mentoring or informally leading other designers.
• Excellent written and verbal communication, comfortable presenting to and building relationships with cross-functional stakeholders, with the ability to work async across time zones.
• Familiarity with accessibility standards (for example, WCAG).
• Experience using analytics tools to inform design decisions.
• Knowledge of CXM, CCM or enterprise SaaS platforms.
• Experience with collaboration and project management tools such as Miro and Jira.
• Experience designing for regulated or compliance-heavy industries (healthcare, banking, insurance or similar).

We look for the following SMART values in everyone we hire at Smart Communications:

• Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be.
• Make a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices.
• Agile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds.
• Results-Focused - We get stuff done by being efficient, working at pace and paying attention to detail.
• Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers.

What’s the deal? We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. All our packages include an annual bonus based on the Company’s performance, so we are all incentivised to over-achieve! In addition to a friendly, flexible and fun working environment, we provide a range of other benefits, including vision benefits, subsidised gym membership, 20 days holiday allowance plus an additional day off for your birthday! Located in the heart of the city in both Sydney and Canberra, our offices are a friendly, tight-knit environment that house our APAC Sales, Marketing, Technology, Customer and Corporate teams. This role has a hybrid setup with occasional work from the office required.