At a Glance
- Tasks: Provide helpdesk support and manage IT systems for clients across Australia.
- Company: Join a growing tech team in Kedron, Brisbane with a focus on learning.
- Benefits: Gain hands-on experience, develop IT skills, and enjoy a supportive work environment.
- Other info: Opportunities for growth and professional development in a dynamic team.
- Why this job: Kickstart your IT career while making a real difference for clients.
- Qualifications: Strong communication skills and a willingness to learn; entry-level candidates welcome.
The predicted salary is between 49500 - 60500 $ per year.
We're looking for an enthusiastic Helpdesk and IT Support Technician to join our growing team based in Kedron, Brisbane. With clients located across Australia, this role is perfect for someone eager to learn on the job, expand their IT skills, and build a strong career in the industry.
Key Responsibilities:
- Provide helpdesk support via phone, email, and face-to-face interactions.
- Manage, monitor, and update support tickets.
- Monitor and manage client backup systems.
- Build, troubleshoot, and deploy IT hardware.
- Perform onsite hardware and software installations and troubleshooting.
- Undertake onsite client work on rare occasions only as required.
- Manage user accounts in Active Directory and Microsoft 365 (creation, removal, maintenance).
- Receive and manage stock within the warehouse.
- Coordinate freight and dispatch to customers and clients.
- Support and collaborate with senior technicians across various projects.
What We're Looking For:
- Strong written and verbal communication skills.
- Ability to work independently and within a team environment.
- Willingness to learn, take ownership, and grow within the role.
- A proactive attitude and a genuine desire to contribute to the team's success.
- Excellent documentation and organizational skills.
- Entry level or graduate candidates welcome with enthusiasm to develop IT skills.
Qualifications:
- Certificate IV in Information Technology Networking (preferred).
- Diploma in Information Technology (preferred).
Desirable Skills and Experience:
- Windows Desktop and Server support.
- Microsoft 365 administration.
- Exchange Online, OneDrive, and SharePoint support.
- Networking skills and troubleshooting.
- Prior helpdesk or IT support experience.
- Current Queensland Driver's License and access to own transport.
Additional Information:
- Successful candidates will be required to undergo a National Police Check. The cost of the Police Check will be covered by us.
- Australian citizenship is required for this position.
Helpdesk and IT Support Technician employer: Smart Business Systems
Join our dynamic team in Kedron, North Brisbane, where we prioritise employee growth and a collaborative work culture. As a Helpdesk and IT Support Technician, you'll benefit from hands-on experience with diverse clients across Australia, while enjoying opportunities for professional development and a supportive environment that encourages learning and innovation. With a focus on teamwork and a proactive approach, we ensure that every team member feels valued and empowered to contribute to our collective success.
