At a Glance
- Tasks: Lead and develop a team to deliver exceptional customer service.
- Company: Established Australian business in the technical equipment sector.
- Benefits: Competitive salary, career progression, onsite gym, and regular office events.
- Other info: Stable company with a supportive and collaborative culture.
- Why this job: Make a real impact while managing a dynamic customer service team.
- Qualifications: Experience in customer service leadership and strong communication skills.
The predicted salary is between 90000 - 110000 $ per year.
SMAART Recruitment is partnering with a well-established Australian business operating in the technical equipment sector for commercial and residential environments.
With a strong domestic and international presence, the company supplies specialized products to a diverse customer base and is continuing to grow its operations.
Based in Western Sydney, this is a hands-on leadership role where you'll manage a team of five and play a key role in delivering an exceptional customer experience.
The Role & Responsibilities
- Lead, coach and develop a team of five customer service professionals
- Monitor team performance, KPIs and service levels
- Manage escalated customer enquiries and ensure timely resolution
- Build strong relationships with customers and internal stakeholders
- Identify and implement improvements across customer service processes
- Work closely with sales, operations and other internal teams
- Support reporting, systems and day-to-day customer service operations
- Create a positive, accountable and customer-focused team culture
About you
- Previous experience in a Customer Service Team Leader, Supervisor or similar role
- Experience in a technical, manufacturing, wholesale, distribution or other product-based environment will be highly regarded.
- Proven experience managing and developing a team
- Strong communication, coaching and problem-solving skills
- Customer-focused with a hands-on approach
- Confident managing escalations and performance
- Strong organisational and time-management skills
- Experience with CRM/ERP systems
- Microsoft Dynamics and/or Navision/Business Central experience highly regarded
- What's on offer
- Salary of $90,000–$110,000 + super, depending on experience.
- Permanent full-time position
- Strong opportunities for internal career progression
- Regular office events and activities
- Onsite parking available
- Fully equipped gym onsite
- Stable, secure, and growing company
- Opportunity to manage and develop a team of five
- Supportive and collaborative working environment
- Opportunity to make a genuine impact across customer service and processes
- Location: Western Sydney
- #J-18808-Ljbffr
Customer Service Team Lead in Sydney employer: SMAART Recruitment
Join a dynamic organisation in the education sector that values strong administrative skills and offers a supportive work culture. With a hybrid working model, you can enjoy the flexibility of working from home while being part of a vibrant team in Melbourne CBD. This temporary role not only provides competitive pay but also presents an opportunity for professional growth during a busy period, making it an excellent choice for those seeking meaningful employment.
