At a Glance
- Tasks: Drive adoption of ecological monitoring software and support customers throughout their journey.
- Company: SLR Consulting, a leading international environmental consultancy focused on sustainability.
- Benefits: Competitive salary, flexible work arrangements, paid parental leave, and travel opportunities.
- Other info: Be part of a collaborative team shaping the future of ecological technology.
- Why this job: Join a growing tech team making a real impact in ecological monitoring and sustainability.
- Qualifications: 5+ years in customer success or account management, strong communication skills, and technical aptitude.
The predicted salary is between 123750 - 151250 $ per year.
About the Business and Team
At SLR, our purpose is to Make Sustainability Happen. SLR is an international environmental consultancy with a globally recognised reputation for providing high quality, tailored services. With over 1,200 staff across 35+ disciplines in the APAC region, we provide a high standard of advice and support on a range of sustainability challenges to a growing client base of businesses, regulatory and governmental organisations.
Tyton Ecological Intelligence (Tyton) builds AI-first platforms for ecological monitoring at landscape scale. Our products, TytonAI and TytonIQ, combine machine learning, high-resolution aerial imagery (drone, aircraft and satellite), and cloud analytics to automate vegetation classification, rehabilitation monitoring, weed mapping and biodiversity assessment across thousands of hectares.
About the Role
We are looking for a Customer Success Lead, to join Tyton/Spectrum Ecology & Spatial, part of SLR Consulting, at a pivotal point in our growth, based in our Leederville office. The key focus on this role will be to drive Tyton, our ecological monitoring software to a growing network of specialist ecologists. You’ll help ecology teams adopt Tyton effectively by developing training, internal champions and workflows.
You will work with external customers throughout their journey, supporting the sales team during pre-sales, onboarding and helping customers achieve value from the platform and ensuring continuous improvements by incorporating feedback into product development.
Key Responsibilities
- Drive adoption of Tyton across our network of ecologists, developing training, workflows and internal champions to ensure teams get maximum value from the platform.
- Support pre-sales, working with the sales team to qualify opportunities, understand customer needs and demonstrate how Tyton can solve real-world problems.
- Own customer onboarding, helping new clients configure their accounts and workflows and become confident users of the platform.
- Support ongoing customer success, helping customers achieve their project goals and triaging technical issues where required.
- Deliver product demonstrations and training, and develop clear documentation, guides and training materials.
- Represent the voice of the customer, providing structured feedback, enhancement requests and usage insights to the product team to help inform the roadmap.
- Demonstrate customer value, helping develop case studies, success stories and evidence that communicates Tyton’s impact to prospective and existing customers.
Skills & Responsibilities
- 5+ years’ professional experience in customer success, implementation, account management or a similar customer-facing role, ideally across multiple stages of the customer journey.
- The ability to operate both strategically and tactically — helping shape how customer success should work while being comfortable delivering it hands-on.
- Exceptional communication and interpersonal skills, with the ability to work effectively with customers, ecologists, sales teams and technical product teams.
- Strong organisational skills, attention to detail and the ability to manage multiple customers and priorities.
- Strong technical aptitude and confidence working hands-on with software, data and workflows, with the ability to quickly learn new tools and train others.
- Comfort working in a growing, evolving environment where processes are still being developed.
- Willingness to travel across the APAC region as the rollout progresses.
Highly regarded
- Experience with GIS or spatial technologies, as spatial data and workflows are central to the Tyton platform.
- A background in environmental science, ecology or a related discipline.
- Experience working with the mining or resources sector, where many of Tyton’s customers operate.
Desirable
- Experience with customer support platforms or CRM software.
- Experience supporting SaaS or other technical products.
- Experience translating customer feedback into actionable input for product teams.
- A strong interest in creative problem-solving and finding practical solutions to customer challenges.
Benefits
Based in the heart of Leederville, Tyton offers:
- Competitive salary commensurate with experience and expertise.
- Flexible work arrangements and a strong focus on work-life balance.
- Paid parental leave for primary and secondary carers.
- Opportunities to travel across the APAC region as our rollout expands.
- The opportunity to help shape a growing global technology product and customer success function.
Next Steps
Be part of a global multidisciplinary consultancy that is Making Sustainability Happen.
Customer Success Lead employer: SLR Consulting
SLR Consulting is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise in bushfire risk assessments will be valued and developed. Based in the vibrant city of Sydney, you'll enjoy access to professional growth opportunities, a supportive team environment, and the chance to make a meaningful impact across Australia and the Pacific Islands. With a focus on employee well-being and career advancement, SLR Consulting stands out as a rewarding place to build your career.
