At a Glance
- Tasks: Be the friendly voice for customers, answering calls and booking jobs.
- Company: Join a growing local business that values communication and customer service.
- Benefits: Earn A$60,000–$65,000 + super, fully remote work, and training provided.
- Other info: Enjoy a supportive team environment with flexible working hours.
- Why this job: Make a real difference by helping customers with their sliding door and window needs.
- Qualifications: Customer service experience and a friendly phone manner are essential.
The predicted salary is between 60000 - 65000 $ per year.
Do you love helping people, sound great on the phone, and like keeping things organised? Slide Right Window & Door Specialists is looking for a Booking Coordinator to be the friendly first point of contact for our customers. If you've worked in customer service, reception or bookings, you'll feel right at home.
About us: Slide Right services sliding doors and windows for homeowners across Sydney, the Central Coast and Newcastle, and we're growing. Our promise is first-class communication, a $0 call-out, and quality work with warranties on selected options.
The role: You're the human voice of Slide Right. You'll answer customer calls and online enquiries through Podium on your computer, capture the details accurately, and book jobs in our booking system. Then you'll confirm the time with the customer before the booking is locked in. You won't quote prices or diagnose problems, because our techs do that on site. Complaints and pricing or technical questions go to our office lead.
What you'll do:
- Answer customer calls and online enquiries, Mon–Fri 8am–4pm
- Book jobs in our scheduling system (full training provided)
- Confirm every booking with the customer before locking it in
- Give every customer a clear, warm and accurate experience
What you'll need:
- A reliable PC
- Fast, stable home internet
- A professional headset for calls
- A quiet place to work from home
- All calls run through Podium on your computer
You’ll thrive if you:
- Have customer service, reception, call-centre or booking experience (trades or home services is a bonus)
- Have a friendly, professional phone manner and type accurately while you talk
- Follow process carefully and know when to upscale
- Have used Podium or similar calling and messaging software (nice to have)
What we offer:
- A$60,000–$65,000 + super
- Fully remote, Monday to Friday, 8am–4pm
- Training in our systems and processes
- A growing local business that genuinely values great communication
Booking Coordinator / Customer Service – Remote in Sydney employer: Slide Right Window & Door Specialists
At Slide Right Window & Door Specialists, we pride ourselves on being a top employer in Newcastle, offering competitive pay and a supportive work environment for our Service Technicians. With a focus on employee growth, we provide fully maintained take-home vans, tools, and weekly bonuses that reward your hard work directly, ensuring you feel valued every step of the way. Join a team that sets high standards and appreciates your skills, all while enjoying a balanced work-life schedule.
Contact Details:
Slide Right Window & Door Specialists Recruitment Team
