Student Services Officer in Sydney

Skyline Higher Education Australia (SHEA) is an Institute of Higher Education that seeks to inspire students to achieve academic success and create positive socio-economic change through innovation, science, technology, and collaboration.

The Student Services Officer provides comprehensive support services to students enrolled in SHEA's courses. The role contributes to a positive student experience through proactive support, coordination of student services and programs, and timely assistance throughout the student lifecycle. This role reports to the Registrar.

Key responsibilities:

• Provide comprehensive support to students throughout their student lifecycle at SHEA.
• Coordinate student orientation activities, liaising with internal departments to support the effective delivery of services and a positive experience for new students.
• Address and resolve student enquiries, issues and concerns in a timely and professional manner.
• Act as a liaison between students, administration and other departments to facilitate access to services and contribute to an enhanced student experience at SHEA.
• Maintain accurate and up-to-date information in the Student Management System, ensuring data integrity and compliance with institutional requirements.
• Assist in the delivery of programs and activities that support student engagement, wellbeing, and success.
• Identify opportunities for continuous improvement and contribute to the enhancement of systems, processes and SHEA's student support framework.
• Perform other duties and responsibilities as assigned by the Registrar.

About you:

• Qualifications in a relevant discipline.
• At least 3 years' experience in providing high-quality student support preferably in a higher education environment.
• In-depth understanding of student needs, with the ability to handle sensitive matters with professionalism, discretion and sound judgement.
• Excellent communication and interpersonal skills with the ability to engage effectively with students and stakeholders from diverse backgrounds.
• Sound problem-solving skills and a proactive approach to identifying and implementing improvements to services and processes.
• Strong organisational and administrative skills, with the ability to manage competing priorities.
• High level of attention to detail and commitment to maintaining accurate records and data integrity.
• Ability to work collaboratively with academic and professional staff to support student engagement, success, and a positive student experience.
• Proficiency in the use of student management systems, and Microsoft Office applications.
• Commitment to supporting student engagement, retention, and success.