At a Glance
- Tasks: Engage with customers and manage warehouse operations in a dynamic team.
- Company: Join Skout Office Supplies, a friendly Aussie-owned retailer.
- Benefits: Flexible hours, path to permanent role, and skill development opportunities.
- Other info: Enjoy a supportive culture where your contributions are valued.
- Why this job: Make a real impact while gaining valuable experience in customer service and logistics.
- Qualifications: Experience in customer service or warehouse operations is a plus.
The predicted salary is between 49500 - 60500 $ per year.
Skout Office Supplies is seeking two motivated Casual Team Members to join our fast-paced facility in Willawong, QLD. In this dynamic dual-function environment, you will be the crucial link between our operations and our customers. We are currently filling two overlapping roles tailored to different strengths:
- Customer Service Focus: Primary emphasis on client inquiries, order entry, and front-of-house support; also offering assistance in the warehouse.
- Warehouse & Fulfilment Focus: Primary emphasis on picking, packing, stock receiving, and dispatch; also offering assistance in customer service. This role could also include some courier-like work collecting stock from suppliers and delivering orders to local clients for the right applicant.
Whether you thrive on phone and email interaction or love the hands-on pace of order fulfilment, these roles offer variety, flexibility, and room to grow.
What You'll Be Doing
- Customer Care: Processing customer inquiries and orders via phone, email, and over-the-counter with professionalism and warmth.
- Order Fulfilment: Accurately pick, pack, and label outgoing orders to ensure high-quality standards and timely dispatch.
- Inventory & Receiving: Receive, inspect, and shelve incoming stock while maintaining accurate system counts.
- Problem Solving: Efficiently investigate and resolve customer queries, delivery updates, and return requests.
- Warehouse & Safety: Maintain a clean, organised workspace and promote a safe working environment.
- Catalogue Maintenance: Review and update online product listings.
What We're Looking For
- Experience: Background in customer service, retail, office administration, or warehouse/logistics operations.
- Communication: Excellent verbal and written communication skills with a positive, helpful attitude.
- Attention to Detail: High accuracy when processing orders, inputting data, and managing inventory.
- Tech-Savvy: Confidence using computers, the internet, and web-based applications.
- Physical Capability: Comfortable standing, moving, and regularly lifting boxes throughout the shift.
- Reliability: Punctual, proactive, and happy to work in a collaborative small-team environment.
What We Offer
- Flexible Hours: Approx. 20-25 hours per week, with shift structures that can easily suit parents with school-aged children.
- Path to Permanent: Genuine opportunity to transition into a full-time role as our team changes.
- Variety & Skill Development: A diverse role in a supportive small business where your work directly impacts our success.
- Great Culture: A friendly, down-to-earth team environment where contributions are genuinely recognised.
Established over 20 years ago, Skout Office Supplies is a proudly Australian-owned online retailer delivering essential workspace products to businesses across the country. Operating from our hub in Willawong, we pride ourselves on reliability, exceptional service, and smart e-commerce operations.
Customer Service and Warehouse Officer in Brisbane employer: Skout Office Supplies
Skout Office Supplies offers a dynamic work environment with opportunities for professional growth in both customer service and warehouse operations. Employees benefit from flexible hours and the chance to engage in diverse tasks, making it an attractive place for those seeking variety in their roles. The company fosters a supportive culture that encourages team collaboration and development.
