Retail Operations Coordinator in Maroochydore

At SkinKandy, we specialise in one thing: piercing. Our studio teams are at the heart of everything we do. At HQ, we’re here to support them with the information, resources and tools they need to provide amazing customer experiences every day. We’re looking for a Retail Operations Coordinator to join our team on the Sunshine Coast. This is a hands‑on coordination role for someone who is organised, proactive and takes pride in getting the details right. Reporting to our Retail Operations Manager, you'll work closely with the Retail team and wider HQ team to help keep our studio network informed, resourced and connected.

What you'll be doing:

• Keeping our studio network up to date with the communications, information and resources they need.
• Coordinating retail initiatives, competitions and activities that bring our network together.
• Keeping operational resources, systems and records organised, accurate and accessible.
• Helping resolve network enquiries by connecting the right people, following things up and making sure nothing gets missed.
• Supporting new studio readiness through resource coordination.
• Bringing projects and events to life through planning, logistics and hands‑on support.
• Coordinating travel and other operational requirements.

No two days will look exactly the same. You'll need to be comfortable switching between priorities, working with different teams and rolling up your sleeves to get things done.

What we’re looking for:

• You're organised, switched on and naturally proactive.
• You enjoy keeping things moving, can manage competing priorities and aren't afraid to follow something up when it needs attention.
• You take ownership of your work, care about accuracy and understand that the little details make a big difference when you're supporting a national studio network.
• 1–2+ years' experience in an administration or coordination role, ideally in retail or a multi‑site business.
• Strong organisational skills and attention to detail.
• Clear, confident written communication.
• The ability to manage multiple tasks, deadlines and priorities.
• A proactive approach and the confidence to follow up outstanding actions and enquiries.
• Confidence using Microsoft 365, Google Workspace and workplace communication platforms such as WorkJam.
• Confidence using AI tools and automation to work smarter and improve everyday processes.
• The ability to work independently while collaborating effectively with a wider team.
• A practical, solutions‑focused approach and a willingness to jump in where needed.

You don't need to know everything on day one. What matters is that you're curious, capable, willing to learn and take pride in doing things well.

Why SkinKandy?

• We're growing, and there's a lot happening.
• SkinKandy is a global piercing business with a big ambition: to become the world's most trusted piercing brand.
• This is an opportunity to build your coordination skills, gain exposure to different parts of the business and be part of a team helping shape what's next.
• You'll also have access to generous employee discounts across SkinKandy.
• Employee Assistance Program (EAP) and wellbeing support.
• Opportunities for learning, development and career progression.
• Opportunities to travel and experience SkinKandy beyond the Sunshine Coast as our global business grows.
• A collaborative team where your contribution makes a real difference.

Be part of something bigger. If you're organised, proactive and love being the person who keeps things on track, we'd love to hear from you.