At a Glance
- Tasks: Lead a high-performing team to drive sales and deliver exceptional customer experiences.
- Company: Join SIXT Australia, a premium mobility brand backed by the NRMA.
- Benefits: Competitive salary, performance incentives, and discounts on rentals for you and your family.
- Other info: Opportunities for career growth and ongoing training in a dynamic workplace.
- Why this job: Make an impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in retail or service leadership with a passion for customer satisfaction.
The predicted salary is between 62100 - 75900 $ per year.
At SIXT Australia, we're redefining what premium mobility looks like. Backed 100% by the NRMA, SIXT combines global expertise with the strength and trust of one of Australia's most recognised brands. With a modern fleet, premium locations, and high-performing teams, we deliver more than just vehicle rentals - we create exceptional customer experiences driven by performance, service, and operational excellence.
We operate in a fast-paced, performance-driven environment where accountability, customer focus, and strong commercial results go hand in hand. We are currently seeking a driven and hands-on Branch Performance Supervisor to lead one of our locations and drive outstanding results through strong frontline leadership, operational excellence, and a high-performing team culture.
About the Role
As Branch Performance Supervisor, you will take full ownership of branch performance across sales, customer experience, fleet presentation, operations, and team leadership. This is a hands-on leadership role where you will lead from the front, support day-to-day operations, coach your team to perform at a high level, and ensure every customer interaction reflects the premium SIXT experience. You will play a key role in driving branch performance by balancing operational discipline with strong commercial awareness and customer service excellence.
Key Responsibilities
- Drive branch sales performance and revenue growth through strong leadership, coaching, and customer engagement.
- Build and lead a high-performing team focused on accountability, ownership, and results.
- Create a strong sales culture by coaching team members to maximise every customer interaction.
- Deliver an exceptional customer experience across all touchpoints.
- Monitor and drive key branch KPIs across sales, utilisation, customer satisfaction, and operational performance.
- Ensure vehicles and branch facilities are maintained to premium presentation standards at all times.
- Oversee day-to-day branch operations with a strong focus on efficiency, consistency, and compliance.
- Manage customer concerns professionally and effectively to support long-term customer loyalty and retention.
- Support rostering, workflow management, and operational planning to maximise branch performance.
- Partner closely with your Area Performance Manager to deliver results across the 5 P's - People, Product, Processes, Premises, and Profit.
About You
You are an energetic, customer-focused leader who thrives in a fast-paced, target-driven environment and enjoys motivating teams to achieve strong results. To succeed in this role, you will bring:
- Proven experience in retail, hospitality, automotive, or service-based leadership roles.
- A strong commercial mindset with the ability to drive performance and identify opportunities for improvement.
- A track record of achieving and exceeding sales or operational targets.
- Strong leadership, coaching, and people management capability.
- A passion for delivering high-quality customer experiences.
- Excellent communication, problem-solving, and organisational skills.
- High levels of accountability, initiative, and attention to detail.
- Confidence working with KPIs, reports, and performance metrics.
- The ability to work autonomously in a fast-paced operational environment.
- Flexibility to work weekends and peak trading periods.
- A current and valid Australian driver's licence.
Vehicle rental industry experience is highly regarded, but not essential.
Why Join SIXT Australia?
- Join a globally recognised premium mobility brand backed by the NRMA.
- Competitive salary package plus performance-based incentives.
- Monthly recognition programs celebrating high-performing branches and teams.
- Career development pathways into senior leadership and corporate roles.
- Opportunities to grow your career across our national network.
- Ongoing leadership training and development.
- Work with a modern fleet and premium product offering.
- Up to 30% off SIXT rentals worldwide for you.
- Up to 25% off SIXT rentals globally for family and friends.
- Access to a wide range of NRMA employee benefits and discounts.
Why SIXT?
At SIXT, we reward performance. If you are a motivated leader who can build strong teams, deliver exceptional customer experiences, and drive branch performance in a fast-paced environment, we’d love to hear from you.
Branch Performance Supervisor – Hoppers Crossing in Melbourne employer: Sixt Australia
At SIXT Australia, we pride ourselves on being an exceptional employer that values both our employees and customers. With a vibrant work culture that encourages personal growth and development, you will have the opportunity to lead dynamic teams in North Lakes and Burpengary while enjoying competitive benefits such as performance-based incentives, travel discounts, and a commitment to diversity and inclusion. Join us in transforming car rental into memorable experiences and be part of a supportive team that celebrates your contributions.
