Retail Warehouse & Customer Service Assistant
Six Zero Pickleball is a fast-growing Australian pickleball brand shipping premium paddles and gear worldwide. We're looking for a reliable, hands-on team member to work on-site at our Bokarina facility, supporting e-commerce warehouse operations, customer service, and our retail shopfront.
About the Role
This is a varied, on-site role combining e-commerce order fulfilment, inventory management, customer service support, and in-store retail assistance. You'll play a key role in ensuring online and wholesale orders are dispatched accurately, stock levels are well managed, and customers receive a high-quality experience both online and in-store.
Key Responsibilities
- Accurately pick, pack, and dispatch online and wholesale orders
- Process orders, shipping labels, and tracking through e-commerce fulfilment systems
- Manage inventory movements, including receipting stock, bin locations, and stock adjustments
- Assist with regular stocktakes and investigate discrepancies
- Monitor low stock levels and flag issues to the inventory and operations team
- Assist customers in-store with product selection, purchases, and basic enquiries
- Respond to customer service emails relating to orders, shipping, and products
- Support Saturday retail trade, including opening, serving customers, and maintaining shop presentation
- Maintain clean, organised, and safe warehouse, packing, and retail spaces
- Support the wider team with day-to-day operational and logistics tasks
About You
- Reliable, punctual, and highly detail-oriented
- Confident communicator with a friendly, customer-focused approach
- Comfortable working with e-commerce systems and digital tools
- Able to work independently and take ownership of tasks
- Physically capable of standing, lifting, and packing orders
- Available to work at least 2 days per week.
Experience & Skills (Required)
- Previous experience in an e-commerce warehouse environment
- Hands-on experience using Shopify for order processing
- Experience with inventory management systems and shipping softwareincluding Starshipit
- Strong understanding of pick/pack accuracy and fulfilment workflows
- Experience in retail or customer-facing roles
- Interest in sport or pickleball
What We Offer
- Casual role with regular on-site shifts
- Supportive, close-knit team environment
- Opportunity to grow with a rapidly expanding Australian brand
