At a Glance
- Tasks: Be the go-to person for clients, managing their freight queries and building strong relationships.
- Company: Join a close-knit international freight forwarding team in Brisbane.
- Benefits: Enjoy work-life balance, hybrid flexibility, and a supportive team environment.
- Other info: Great opportunity for career growth in a collaborative and friendly workplace.
- Why this job: Make a real impact by helping clients navigate their freight needs.
- Qualifications: Previous customer service experience in international freight forwarding is preferred.
The predicted salary is between 58500 - 71500 $ per year.
We're partnering with a well-established international freight forwarding business to recruit a Customer Service Representative into their close-knit Brisbane team.
This is a true customer service role for someone who understands international freight and enjoys being the person customers can rely on.
You'll manage an allocated portfolio of clients, oversee their freight movements from a customer perspective and work closely with internal operations, commercial teams and overseas offices to keep everything moving smoothly.
- What you'll be doing
- Acting as the key point of contact for your customers
- Managing day-to-day freight queries, bookings and documentation
- Liaising with internal teams, overseas offices and agents
- Chasing documentation from customers and suppliers
- Reviewing customer reports and identifying issues early
- Keeping customers updated and managing problems through to resolution
- Updating rate cards and maintaining accurate information
- Building strong, long-term relationships with your client portfolio
What we're looking for
You'll ideally have previous customer service experience within international freight forwarding, with a good understanding of the language and processes involved.
Experience with Cargo Wise, FCL freight and Incoterms will be highly regarded.
More importantly, you'll be someone who is
- Proactive and comfortable picking up the phone
- Positive, collaborative and easy to work with
- Confident managing challenging customer conversations
- Comfortable working independently while still being part of a small team
- Adaptable and willing to pitch in when needed
Why consider it?
You'll be joining a genuinely close-knit Brisbane team where people enjoy working together, help each other out and still know when it's time to get the job done.
There is a strong focus on work-life balance, no expectation of regular overtime and hybrid flexibility once you're settled into the role.
If you have international freight forwarding experience and enjoy building strong customer relationships, we'd love to hear from you.
Contact Alexandria Craig on ***********@sde. com. au for more information.
Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live.
We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.
Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.
Client Service Rep in Brisbane employer: Six Degrees Executive
Six Degrees Executive offers a supportive and ambitious work environment, encouraging professional growth and collaboration across teams. Employees benefit from engaging in diverse roles within various industries, including nutrition, food manufacturing, and vineyard management. The company values innovation and sustainability, providing opportunities to contribute to meaningful projects.
