At a Glance
- Tasks: Manage admin tasks and enhance customer experience in a dynamic demolition company.
- Company: Growing NSW demolition company with a supportive team culture.
- Benefits: Direct involvement in business growth and opportunity to shape processes.
- Other info: Join a no-nonsense team and thrive in a fast-paced environment.
- Why this job: Be the key link between clients and operations, making a real impact.
- Qualifications: Experience in office admin or customer service; tech-savvy and organised.
The predicted salary is between 47250 - 57750 $ per year.
- Office Administrator / Customer Success Coordinator
- Site Demolition | Sydney, NSW
We’re a growing NSW demolition company looking for an organised, proactive Office Administrator who can also own the customer experience.
This role blends everyday admin with customer success — keeping clients informed, supported, and happy from first enquiry through to job completion.
You’ll work closely with the director and operations team, using modern tools (including Hub Spot) to keep everything running smoothly.
Key responsibilities
- Manage incoming enquiries, emails, and phone calls
- Coordinate quotes, job scheduling, and client communications
- Maintain the CRM (Hub Spot) — logging interactions, updating job stages, and following up
- Handle customer success touchpoints: progress updates, issue resolution, and post-job follow-ups
- Prepare and manage documents, compliance paperwork, and basic invoicing support
- Support day-to-day office operations and keep systems organised
- Help improve processes using technology and tools
- What we’re looking for
- Experience in office administration, customer service, or customer success
- Comfortable with technology — CRM systems (Hub Spot preferred), Microsoft 365, and digital tools
- Strong written and verbal communication skills
- Highly organised, reliable, and able to juggle multiple tasks
- Proactive approach — you spot issues and follow through without being asked
- Experience in construction, trades, or a service-based business is a plus (not essential)
- Nice to have
- Previous customer success or account management experience
- Familiarity with Hub Spot, quoting systems, or project management tools
- Knowledge of NSW construction compliance or demolition processes
What we offer
- Direct involvement in a growing business
- Opportunity to shape systems and processes
- Supportive, no-nonsense team
If you’re organised, tech-comfortable, and good with people, we’d like to hear from you.
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Office Admin in Sydney employer: Site Demolition Pty
Join our dynamic demolition company in Sydney, where your role as an Office Administrator will not only involve essential administrative tasks but also play a crucial part in enhancing customer satisfaction. We pride ourselves on a supportive work culture that values proactive contributions and offers opportunities for personal growth, all while being part of a team that is committed to excellence and innovation in the construction industry.
