At a Glance
- Tasks: Be the go-to person for trade clients, managing inquiries and processing orders.
- Company: Join a leading fasteners company in Prestons with a strong reputation.
- Benefits: Enjoy a competitive salary of $75,000 plus superannuation and job security.
- Other info: Full-time, permanent role with opportunities for growth in a dynamic environment.
- Why this job: Make a difference by providing top-notch customer service in a stable industry.
- Qualifications: Experience in hardware or logistics, with strong communication and organisation skills.
The predicted salary is between 75000 - 75000 $ per year.
We are seeking a reliable, customer-focused Customer Service Officer to join an established, industry-leading fasteners company based in Prestons, NSW. In this role, you will serve as the primary contact for trade clients, builders, contractors, and industrial suppliers. You will manage incoming inquiries, process orders for fasteners (nuts, bolts, screws, construction supplies), and ensure smooth end-to-end service delivery.
Key Responsibilities
- Manage high-volume incoming phone, email, and trade counter inquiries from commercial and trade clients.
- Order Processing: Accurately enter and process sales orders, quotes, and product specifications into the ERP/inventory system.
- Product Support: Advise trade clients on fastener products, specifications, stock availability, and lead times.
- Logistics Coordination: Liaise with internal warehouse staff and dispatch drivers to ensure timely delivery and dispatch of orders.
- Issue Resolution: Handle customer feedback, order changes, returns, and delivery updates promptly and professionally.
What We’re Looking For
- Experience within hardware, fasteners, construction supplies, manufacturing, or logistics.
- Basic knowledge of trade hardware (nuts, bolts, fixings, screws) or a fast ability to learn product lines.
- Clear, professional verbal and written communication with a confident phone manner.
- Experience with ERP/CRM inventory systems and basic Microsoft Office Suite (Excel, Outlook).
- Strong organization skills, high attention to detail, and the ability to thrive in a high-volume environment.
What We Offer
- Competitive Package: $75,000 base salary + superannuation.
- Job Security: Full-time, permanent position with a stable industry vendor.
- Based in Prestons MUST be a permanent resident to be considered.
Customer Service Officer in Sydney employer: Sirius People
Join a dynamic Brisbane-based company that values its employees and fosters a supportive work culture. With comprehensive training, competitive commission structures, and clear pathways for career advancement, this role offers a rewarding opportunity for those looking to grow in sales while building meaningful relationships within the trade industry.
