At a Glance
- Tasks: Lead technical support, troubleshoot issues, and train teams and customers.
- Company: Sinoboom, a global leader in innovative access equipment.
- Benefits: Autonomy in your role, exposure to global operations, and a supportive team.
- Other info: Opportunity for travel and direct involvement in product development.
- Why this job: Shape the future of technical support in a growing, ambitious company.
- Qualifications: Technical background in machinery, experience in support or training, and strong problem-solving skills.
The predicted salary is between 75600 - 92400 $ per year.
About Us
Sinoboom is renowned worldwide for innovative, safe, and reliable access equipment.
With a strong presence in Australia, we're committed to providing premium products and exceptional service to our customers.
The Opportunity
This is a rare chance to build a technical function from the ground up.
You'll be the go-to technical expert for our Australian customers and service team, the key liaison with our global Head Office on all product matters, and the driving force behind lifting our team's capability through structured training.
If you love solving problems, enjoy working across cultures and time zones, and want real ownership over how a growing business builds its service capability - this role is for you.
What You'll Do
- Be the primary technical contact with Head Office, following product issues through from first report to full resolution.
- Provide hands-on and remote technical support to customers and our service team - troubleshooting, diagnostics, and repair guidance.
- Manage the certification process for new products entering the Australian market, working closely with certification bodies and Head Office.
- Design and deliver training - from internal service team upskilling to customer training sessions, including for major national accounts.
- Support new product evaluations, feeding local market and compliance insights back to Head Office.
- Track field issues and drive product improvement feedback through to our engineering teams.
- Maintain technical documentation, manuals, and troubleshooting resources.
- Partner with Sales, Parts, and Service teams to keep customers moving and issues resolved quickly.
- What You'll Bring
- Solid technical background in mobile plant, heavy equipment, or aerial work platforms (or similar mechanical/hydraulic/electrical machinery).
- Experience providing technical support, field service, or training in an equipment or industrial setting.
- Confidence liaising with overseas Head Office teams and working across language and cultural contexts.
- A natural trainer - someone who can break down technical concepts for both customers and internal teams.
- Strong problem-solving instincts and the initiative to work independently in a growing business.
- A current driver's licence and willingness to travel across Australian states as required.
- Why Join Us
- Genuine autonomy to shape the technical support function as the business scales.
- Direct exposure to global product development and Head Office decision-making.
- A growing, ambitious brand in a competitive but exciting industry.
- Supportive local team and a real seat at the table.
Technical Support Manager employer: Sinoboom Intelligent Equipment
Sinoboom Australia is an exceptional employer that prioritises innovation and employee development, making it a fantastic place for a Field Service Technician to thrive. With a commitment to ongoing training, competitive salaries, and a supportive work culture, you'll be part of a team that values your contributions while working with cutting-edge machinery in a safety-focused environment. Join us in Victoria and make a real impact in the access equipment industry!
Contact Details:
Sinoboom Intelligent Equipment Recruitment Team
