Optus is seeking a Manager of Service Operations to lead Service Centre teams in Sydney and Melbourne, driving exceptional customer service and continuous improvement. You will shape performance, policies, and governance while collaborating with extended leadership to align operations with strategic direction.
The role emphasizes leadership, enterprise customer support experience, and delivering improved service outcomes in a dynamic, fast-paced environment.
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Service Operations Leader — Customer Excellence in Sydney employer: Singtel Group
Optus is an exceptional employer that prioritises employee well-being and professional growth, offering competitive remuneration, flexible working arrangements, and unique benefits like generous parental leave and discounts on products. The work culture fosters collaboration and inclusivity, with a strong emphasis on diversity initiatives and employee-led networks, making it a rewarding environment for those looking to make a meaningful impact in the telecommunications industry.
