Optus is seeking a Remediation Specialist to identify, investigate and resolve matters where customers may have been affected by improper sales practices. You will act as a customer advocate, manage escalated cases and help drive improvements to prevent recurrence.
This role focuses on fair outcomes, regulatory compliance and strong customer care, including vulnerable customers. You will work with cross-functional teams to deliver thorough remediation and clear recommendations to senior
Customer Remediation Specialist (Hybrid/Remote) in Sydney employer: Singtel Group
Optus is an exceptional employer that prioritises employee well-being and professional growth, offering competitive remuneration, flexible working arrangements, and unique benefits like generous parental leave and discounts on products. The work culture fosters collaboration and inclusivity, with a strong emphasis on diversity initiatives and employee-led networks, making it a rewarding environment for those looking to make a meaningful impact in the telecommunications industry.
