At a Glance
- Tasks: Deliver top-notch technical support and manage enterprise Contact Centre environments.
- Company: Join Optus, a leader in managed services with a focus on innovation.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and innovation.
- Why this job: Be at the forefront of Contact Centre technology and make a real difference.
- Qualifications: Experience in technical support and strong collaboration skills required.
The predicted salary is between 63000 - 77000 $ per year.
Optus Enterprise Managed Services is seeking 3 x Senior Contact Centre Specialists to deliver technical support and managed services for enterprise Contact Centre environments.
The role focuses on SLA performance, incident ownership, and cross-functional collaboration with customers, vendors, and internal teams.
You will stay current with Contact Centre and cloud technologies, supporting new solution transitions, feature adoption, and continuous improvement initiatives.
Senior Enterprise Contact Centre Specialist (Hybrid) employer: Singtel Group
Optus is an exceptional employer that prioritises employee well-being and professional growth, offering competitive remuneration, flexible working arrangements, and unique benefits like generous parental leave and discounts on products. The work culture fosters collaboration and inclusivity, with a strong emphasis on diversity initiatives and employee-led networks, making it a rewarding environment for those looking to make a meaningful impact in the telecommunications industry.
