At a Glance
- Tasks: Provide top-notch technical support for enterprise contact centre environments and drive incident resolutions.
- Company: Join Optus Enterprise Managed Services, a leader in innovative tech solutions.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team environment focused on continuous improvement and service excellence.
- Why this job: Be at the forefront of customer experience technology and make a real difference.
- Qualifications: Experience with CX platforms and strong problem-solving skills required.
The predicted salary is between 63000 - 77000 $ per year.
Optus Enterprise Managed Services is seeking 3 senior Contact Centre Specialists to provide technical support for enterprise contact centre environments.
You will own incidents, drive resolutions, and collaborate across stakeholders to ensure service excellence.
In this role, you will stay current with CX platforms like CXone, Omilia, AWS, Cisco, Avaya, NICE, Calabrio and Verint, delivering high-quality documentation and continuous improvement initiatives.
Senior Contact Centre Specialist - Hybrid Cloud CX Expert employer: Singtel Group
Optus is an exceptional employer that prioritises employee well-being and professional growth, offering competitive remuneration, flexible working arrangements, and unique benefits like generous parental leave and discounts on products. The work culture fosters collaboration and inclusivity, with a strong emphasis on diversity initiatives and employee-led networks, making it a rewarding environment for those looking to make a meaningful impact in the telecommunications industry.
