Optus is seeking a Major Incident Manager to own end-to-end facilitation of Priority 1/2 and high-risk incidents across the network. You will restore services within SLA, coordinating across technical and management teams, and keep executives informed during high-impact events.
This 24/7 on-site role at Macquarie Park requires strong leadership, ITIL experience, and a proven ability to manage multi-vendor environments while driving continuous improvement in incident response and service
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24/7 Major Incident Lead (P1/P2) in Melbourne employer: Singtel Group
Optus is an exceptional employer that prioritises employee well-being and professional growth, offering competitive remuneration, flexible working arrangements, and unique benefits like generous parental leave and discounts on products. The work culture fosters collaboration and inclusivity, with a strong emphasis on diversity initiatives and employee-led networks, making it a rewarding environment for those looking to make a meaningful impact in the telecommunications industry.
