At a Glance
- Tasks: Provide top-notch support for Cloud Contact Centre technologies and manage incidents.
- Company: Join Optus, a leading telecommunications company with a strong commitment to customer service.
- Benefits: Enjoy a competitive salary, flexible hybrid work, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with a rotating roster and great career advancement potential.
- Why this job: Be part of a dynamic team making a real difference in customer experience.
- Qualifications: Must be an Australian citizen with strong problem-solving and communication skills.
The predicted salary is between 63000 - 77000 $ per year.
Optus is seeking a Contact Centre Specialist to deliver high-quality managed services and technical support across Cloud Contact Centre technologies for a large government client.
The role requires full Australian Citizenship, a 24x7 rotating roster, and on-site work in Sydney after onboarding and training.
You will own escalated incidents, support change and incident processes, and collaborate with internal teams to ensure stability, continuity, and exceptional customer experience.
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NOC Contact Centre Specialist – Hybrid in Brisbane employer: Singtel Group
Optus is an exceptional employer that prioritises employee well-being and professional growth, offering competitive remuneration, flexible working arrangements, and unique benefits like generous parental leave and discounts on products. The work culture fosters collaboration and inclusivity, with a strong emphasis on diversity initiatives and employee-led networks, making it a rewarding environment for those looking to make a meaningful impact in the telecommunications industry.
