At a Glance
- Tasks: Manage patient records, coordinate schedules, and ensure a seamless patient experience.
- Company: Join one of Australia's largest and most innovative dermatology practices.
- Benefits: Enjoy staff discounts, EAP support, and a positive team culture.
- Other info: Fast-paced role with opportunities for growth and collaboration.
- Why this job: Make a real difference in patients' lives while working in a dynamic environment.
- Qualifications: 1 year of medical administration experience and exceptional customer service skills.
The predicted salary is between 54000 - 66000 $ per year.
Sinclair Dermatology is one of Australia's largest and most innovative dermatology practices seeing over 70,000 patients per year.
Featuring a specialist clinic with more than 16 dermatologists, 3 fellows and a plastic surgeon, spread over three locations.
We also house Australia's largest Clinical Trials unit, a Hair Transplant unit, a Dermal and Laser clinic and a specialist Hair Salon.
We are a globally recognised medical centre led by internationally renowned Dermatologist, Professor Rodney Sinclair.
Our main office is conveniently located in East Melbourne with additional centres in Pascoe Vale South & Parkville.
About the Role
We are seeking a friendly, proactive and customer-focused person to join our team.
In this full-time position, you will be responsible for maintaining patient records, coordinating the doctor's schedule, communicating with GP clinics, booking appointments, responding to patient enquiries via phone and email, preparing procedure quotes, and performing various administrative tasks as required.
This primary purpose of this role is to ensure every patient experiences a seamless, professional and supportive journey with our practice.
- This role includes
- Diary management and liaising with patients for several doctors.
- Appointment booking
- Answering incoming calls and assisting patients and other medical providers with their requests and queries.
- Accurate data entry of patient information
- Scanning and attaching records to patient files.
- Working closely with Dermatology specialists and fellows, nurses, dermal clinicians and other supporting staff.
- Other administrative tasks such as recalls, reporting and monitoring online bookings.
Requirements of the role
- At least 1 year of experience in medical administration or general office administration
- Exceptional customer service and communication skills, with the ability to interact with patients and staff in a warm and empathetic manner
- Excellent organisational and time management skills, with the ability to multitask and prioritise effectively
- High attention to detail
- The ability to thrive in a fast-paced environment and adapt quickly to change
- Proficiency in Microsoft Office applications
Why Join Sinclair Dermatology?
- Be a part of a dynamic, supportive, and collaborative team and workplace with a positive team culture
- Work at one of Australia's largest and most respected dermatology practices
- Access our Employee Assistance Program (EAP) for career, conflict, lifestyle, and legal support
- Enjoy staff discounts on hair salon services, dermal and laser treatments, and dermatology consultations
Please note that only shortlisted applicants will be contacted.
Patient Coordinator in Melbourne employer: Sinclair Dermatology
Sinclair Dermatology is an exceptional employer, offering a dynamic and collaborative environment for Dermatology Fellows to thrive in. With access to a diverse range of clinical cases and cutting-edge research opportunities, employees benefit from comprehensive support and mentorship from leading specialists. Located in the heart of Melbourne, our practice not only provides competitive remuneration but also fosters a culture of continuous learning and professional growth, making it an ideal place for those seeking meaningful and rewarding careers in dermatology.
