At a Glance
- Tasks: Drive growth and retention for major enterprise accounts while building strong executive relationships.
- Company: Join a dynamic team at Simpro, known for its supportive and inclusive culture.
- Benefits: Enjoy flexible work options, generous leave policies, and opportunities for career development.
- Other info: Be part of a fun, casual environment with diverse training and networking opportunities.
- Why this job: Make a real impact by aligning software solutions with client goals and driving strategic success.
- Qualifications: Strong negotiation skills and experience in enterprise account management are essential.
The predicted salary is between 139500 - 170500 $ per year.
The Strategic Account Manager owns the long‑term success, retention, and commercial growth of the company’s largest and most complex enterprise client accounts.
Acting as a trusted commercial advisor, the role focuses on building deep, multi‑stakeholder relationships at the executive level to align software solutions with overarching client business goals.
The position holds high responsibility for managing renewal risks, mitigating revenue churn, and driving expansion opportunities across a high‑impact portfolio.
Operating with a high degree of autonomy, the role ensures strategic value delivery and complex problem resolution to maximize client net revenue retention.
- What You’ll Do
- Drive the long‑term retention and commercial growth of a high‑value portfolio consisting of the company’s most complex enterprise client accounts.
- Establish and shape deep, multi‑stakeholder relationships at the executive level to anchor the business as a core strategic partner.
- Develop and execute comprehensive joint success plans that tie platform value directly to client financial and operational objectives.
- Lead structured business reviews to consistently demonstrate return on investment and uncover strategic expansion pathways.
- Own and mitigate portfolio renewal risk by accurately forecasting outcomes and coordinating cross‑functional mitigation frameworks.
- Influence portfolio expansion by identifying and driving upsell, cross‑sell, and advanced technology adoption initiatives.
- Manage complex, multi‑stakeholder commercial negotiations to maximize net revenue retention and secure portfolio value.
- Champion the client’s voice internally by partnering with product and operational leadership to resolve complex systemic issues.
- Design replicable account management playbooks and strategic frameworks to uplift collective team capabilities and portfolio health.
- Oversee the maintenance of high‑integrity commercial records, pipeline metrics, and data tracking to inform executive decision‑making.
- What You’ll Bring
- Executive presence with the ability to influence and persuade senior leadership and C‑suite stakeholders.
- Advanced commercial acumen with a proven ability to model return on investment and tie software capabilities to business outcomes.
- Strong negotiation and contract management skills to navigate multi‑stakeholder commercial environments.
- Exceptional cross‑functional orchestration capabilities to align internal resources around client needs.
- Data‑driven analysis skills to evaluate portfolio health metrics and identify expansion opportunities.
- Complete knowledge and full understanding of enterprise account management and customer success methodologies within a Saa S framework.
- Deep understanding of operational workflows, efficiency gaps, and technology integration in complex organizational structures.
- Understanding of net revenue retention strategies and proactive risk‑mitigation frameworks.
- What We Can Offer You
- Novated leasing via salary packaging.
- Employee Assistance Program (24/7 confidential support on relationships, bereavement, finances).
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Program – get rewarded for referring a friend to join our team!
- Casual dress and relaxed office environment.
- Fun team camaraderie and events.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
• Click here to find out more about working at Simpro Group!
Please note, no agencies will be accepted in the recruitment of this role.
Simpro, Aro Flo, Big Change & Clock Shark are equal opportunity employers with a best‑of‑class onboarding program and supportive team environments.
We embrace and support culture diversity and Equal Employment Opportunity.
Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply.
We would like to take this opportunity to thank all candidates for their application.
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Strategic Account Manager in Melbourne employer: Simpro Software
Simpro Software is an exceptional employer, offering a dynamic work culture in Melbourne that fosters innovation and collaboration. With a strong focus on employee growth, you will have access to ongoing training and development opportunities, enabling you to excel in your role as a Senior Account Executive. The company values its employees by providing a supportive environment where your contributions directly impact the success of the business and its clients.
