At a Glance
- Tasks: Manage rental contracts and coordinate equipment logistics while delivering top-notch customer service.
- Company: Join Hastings Deering, a leader in the industry with a focus on teamwork and growth.
- Benefits: Enjoy competitive salary, career development, health support, and exclusive employee discounts.
- Other info: Be part of an inclusive culture that values diversity and offers excellent career pathways.
- Why this job: Kickstart your career in a dynamic environment with meaningful work and great team support.
- Qualifications: Experience in rental coordination or customer support, with strong organisational and communication skills.
The predicted salary is between 16.2 - 19.8 $ per hour.
Kickstart your career or take the next step with Hastings Deering - where our people build something BIGGER!
We are seeking a highly organised and customer-focused Rental Coordinator to join our team in Townsville on a fixed-term contract through to the end of 2027, covering a period of parental leave.
Reporting to the Business Development Manager - Rental, you'll play a key role in supporting the day-to-day operations of our rental fleet and delivering exceptional service to both internal and external customers.
What you'll be doing
- Manage rental contracts - prepare and process accurate rental agreements and ensure all documentation is completed correctly and on time.
- Coordinate rental administration - manage area rentals, review monthly invoicing schedules and action rental-related transactions.
- Facilitate equipment logistics - engage transport providers to coordinate the movement of rental equipment to and from customer sites.
- Support fleet readiness - liaise with the Rental Service team to arrange pre- and post-rental machine inspections and servicing requirements.
- Provide quoting support - assist Rental Account Representatives by preparing and issuing equipment hire quotations.
- Deliver exceptional customer service - respond to rental enquiries, follow up opportunities and maintain strong customer relationships.
- Maintain accurate records - ensure rental systems, customer information and fleet records are updated and maintained.
What you'll need
- Rental coordination experience - previous experience in a rental coordination, administration or customer support role would be highly advantageous, ideally within a dry hire or equipment rental environment.
- Earthmoving or construction industry exposure - experience working with heavy equipment, construction, mining or earthmoving industries will be highly regarded.
- Customer service excellence - a strong commitment to providing professional and responsive customer support.
- Administrative capability - excellent organisational skills with the ability to manage multiple priorities and deadlines.
- High attention to detail - accuracy in contract management, invoicing and record keeping.
- Communication skills - ability to build effective relationships with customers, suppliers and internal stakeholders.
- Problem-solving mindset - proactive approach to identifying issues and coordinating solutions.
- Systems proficiency - confidence using Microsoft Office applications and business management systems.
- Positive attitude - a team-focused approach with a willingness to learn and contribute to a high-performing environment.
When you join our team at Hastings Deering, you'll benefit from
- Competitive Salary & Stability - enjoy a competitive remuneration package and the security of working for an industry-leading organisation.
- Career Development - access ongoing training, development opportunities and career pathways across the broader Sime network.
- Supportive Team Environment - work alongside experienced professionals in a collaborative and high-performing team.
- Diverse & Meaningful Work - play an important role supporting customers across a wide range of industries and applications.
- Health & Wellbeing Support - access our Employee Assistance Program for you and your family.
- Exclusive Employee Discounts - enjoy discounts on private health insurance, vehicles, travel and more.
- Ongoing Recognition - benefit from annual salary reviews and recognition programs.
- Inclusive Culture - be part of a workplace that values diversity, inclusion and belonging.
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Rental Coordinator employer: Sime
Hastings Deering is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional development. With a competitive pay structure and a 7/7 roster, our Digger Fitters enjoy a balanced lifestyle while working on cutting-edge Caterpillar machinery in the beautiful Rockhampton region. We are committed to providing ongoing training and support, ensuring our team members can grow their skills and advance their careers in a thriving industry.
