Company : Hastings Deering (Australia) Ltd
About the Role
This exciting opportunity will see you safely and efficiently provide the highest quality customer service and on-site support to a large world leading mining company located within the Bowen Basin region. This is a permanent, fulltime position where we are open to candidates based in Rockhampton, Mackay or Emerald.
Reporting to our Resource Industries Support Manager
Your responsibilities will include:
- Promote and adhere to all safety requirements on site and within the workplace
- Develop relationships with key customer stakeholders (Maintenance, Production, Engineering etc)
- Promote consistency by being a centralized point of contact
- Maximise Customer fleet performance through reliability processes, defect elimination strategies and implementation of reliability focused systems and training
- Create, implement and execute sales and account strategies
- Maintain and increase our market share of parts and service
- Communicate and manage challenges effecting fleet performance and satisfaction
- Manage, document and resolve customer issues and enquires
About You
- Trade Qualified
- Demonstrated customer management experience within the mining industry
- Experience in mining, mining services or heavy earthmoving industries
- Strong commitment to Safety and continuous Improvement
- Proactive approach to sourcing solutions
- Positive attitude to developing the business through a team approach
Resource Industries Support Representative employer: Sime Motors
Hastings Deering is an exceptional employer that prioritises the growth and development of its employees, offering comprehensive training programs and a collaborative work culture. Located in Australia, the company provides unique opportunities to work with cutting-edge Cat equipment in the mining sector, ensuring that team members are equipped with the latest skills and knowledge. With a strong commitment to safety and innovation, Hastings Deering fosters an environment where employees can thrive and make a meaningful impact.
