Parts Supervisor

We are looking for an experienced and motivated Parts Supervisor to join our team in Townsville, QLD. In this key leadership role, you will oversee the day-to-day warehouse operations, driving a culture of safety, accountability, and continuous improvement while ensuring high levels of inventory accuracy, operational efficiency, and customer service.

Reporting to the Operations Manager, you will lead and support a dedicated team, fostering collaboration, performance, and a commitment to excellence across all aspects of the operation. This is a permanent Monday to Friday role, offering excellent work-life balance, long-term job security, and the opportunity to make a meaningful impact while building a rewarding career with a growing business.

Who are we and why work with us?

Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.

When you join our team at Hastings Deering, you’ll benefit from:

• Competitive Salary & Security – A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security.
• Training & Career Development – Opportunities for training, mentorship, and career development specific to your role.
• Stable & Long-Term Career – Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.
• Leadership Development – At Hastings Deering, we offer the opportunity to be mentored by experienced leaders and give you access to ongoing leadership and professional development training to help you advance in your career.
• Global Opportunities – Access to growth opportunities at a regional, national, and international level through our global Sime network.
• Health & Wellbeing Support – Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.
• Parental Leave – Paid parental leave options with 16 weeks for primary carers and 2 weeks for secondary carers.
• Insurance Benefits – Salary continuance insurance.

What you’ll be doing:

• Lead, coach and develop the team – foster a high-performing culture by mentoring and supporting warehouse and parts professionals to achieve individual and team success.
• Oversee warehouse operations – manage daily warehouse activities to ensure productivity, accuracy, efficiency, and smooth operational performance.
• Promote a safety-first culture – champion workplace health and safety practices, ensuring a safe and compliant working environment for all team members.
• Maintain inventory accuracy – monitor stock levels and control processes to ensure accurate inventory management and minimise discrepancies.
• Coordinate parts logistics – oversee the timely receipt, storage, and dispatch of parts to support customer and operational requirements.
• Build strong stakeholder relationships – develop positive partnerships with customers and internal teams to deliver exceptional service and support.
• Drive continuous improvement – identify and implement opportunities to enhance warehouse processes, efficiency, and overall operational effectiveness.
• Manage workforce planning – oversee team performance, rostering, and resource allocation to ensure operational demands are met effectively.
• Ensure compliance and quality standards – uphold company policies, procedures, and quality requirements across all warehouse and parts activities.
• Supervise front-of-house parts operations – manage customer-facing spare parts activities, ensuring efficient service, accurate transactions, and a positive customer experience.

What you’ll need:

• Demonstrate leadership experience – bring proven success in a leadership or supervisory role within warehousing, logistics, or parts operations environments.
• Lead and develop people – motivate, coach, and support team members to achieve strong performance and professional growth.
• Communicate and collaborate effectively – build positive relationships with stakeholders through clear communication and strong interpersonal skills.
• Champion safety and improvement – demonstrate a commitment to workplace health and safety while driving continuous improvement initiatives.
• Manage competing priorities – utilise strong organisational and time-management skills to balance multiple tasks and operational demands.
• Apply inventory management expertise – use warehouse or inventory management systems to support accurate stock control and efficient operations.
• Deliver exceptional customer service – maintain a customer-focused approach and a passion for providing outstanding service outcomes.
• Hold relevant licences and certifications – possess a current forklift licence or the willingness to obtain one (desirable).

If you’re interested in growing your career with a large OEM, we’d love to hear from you!