Parts Supervisor

Kickstart your career or take the next step with Hastings Deering – where our people build something BIGGER. We are looking for an experienced and motivated Parts Supervisor to join our team in Townsville, QLD. In this key leadership role, you will oversee the day-to-day warehouse operations, driving a culture of safety, accountability, and continuous improvement while ensuring high levels of inventory accuracy, operational efficiency, and customer service.

Reporting to the Operations Manager, you will lead and support a dedicated team, fostering collaboration, performance, and a commitment to excellence across all aspects of the operation. This is a permanent Monday to Friday role, offering excellent work-life balance, long-term job security, and the opportunity to make a meaningful impact while building a rewarding career with a growing business.

Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.

When you join our team at Hastings Deering, you’ll benefit from:

• Competitive Salary & Security – A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security.
• Training & Career Development – Opportunities for training, mentorship, and career development specific to your role.
• Stable & Long-Term Career – Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.
• Leadership Development – Access to ongoing leadership and professional development training to help you advance in your career.
• Global Opportunities – Access to growth opportunities at a regional, national, and international level through our global Sime network.
• Health & Wellbeing Support – Dedicated programs and utilities to support your physical, mental, and financial health.
• Parental Leave – Paid parental leave options with 16 weeks for primary carers and 2 weeks for secondary carers.
• Insurance Benefits – Salary continuance insurance.

What you’ll be doing:

• Lead, coach and develop the team – foster a high-performing culture by mentoring and supporting warehouse and parts professionals to achieve individual and team success.
• Oversee warehouse operations – manage daily warehouse activities to ensure productivity, accuracy, efficiency, and smooth operational performance.
• Promote a safety-first culture – champion workplace health and safety practices, ensuring a safe and compliant working environment for all team members.
• Maintain inventory accuracy – monitor stock levels and control processes to ensure accurate inventory management and minimise discrepancies.
• Coordinate parts logistics – oversee the timely receipt, storage, and dispatch of parts to support customer and operational requirements.
• Build strong stakeholder relationships – develop positive partnerships with customers and internal teams to deliver exceptional service and support.
• Drive continuous improvement – identify and implement opportunities to enhance warehouse processes, efficiency, and overall operational effectiveness.
• Manage workforce planning – oversee team performance, rostering, and resource allocation to ensure operational demands are met effectively.
• Ensure compliance and quality standards – uphold company policies, procedures, and quality requirements across all warehouse and parts activities.
• Supervise front-of-house parts operations – manage customer-facing spare parts activities, ensuring efficient service, accurate transactions, and a positive customer experience.

What you’ll need:

• Demonstrate leadership experience – bring proven success in a leadership or supervisory role within warehousing, logistics, or parts operations environments.
• Lead and develop people – motivate, coach, and support team members to achieve strong performance and professional development.
• Communicate and collaborate effectively – build positive relationships with stakeholders through clear communication and strong interpersonal skills.
• Champion safety and improvement – demonstrate a commitment to workplace health and safety while driving continuous improvement initiatives.
• Manage competing priorities – utilise strong organisational and time-management skills to balance multiple tasks and operational demands.
• Apply inventory management expertise – use warehouse or inventory management systems to support accurate stock control and efficient operations.
• Deliver exceptional customer service – maintain a customer-focused approach and a passion for providing outstanding service outcomes.
• Hold relevant licences and certifications – possess a current forklift licence or the willingness to obtain one (desirable).

Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment.