Company :
Sime Darby Motors Retail (Australia) Pty Ltd
Service Advisor – Parramatta Jaguar Land Rover
Ready to accelerate your career with a premium automotive brand? Parramatta Land Rover is looking for a driven and customer-focused Service Advisor to join our high-performing Aftersales team.
About the Role
As a Service Advisor, you’ll be the face of our service experience — managing the customer journey from vehicle drop-off through to collection. You will deliver a seamless, transparent and premium service, keeping customers informed at every stage while ensuring absolute clarity around timelines and costs.
Key Responsibilities
- Deliver exceptional, professional customer service for all service and repair enquiries
- Coordinate workshop bookings to optimise productivity and efficiency
- Proactively follow up with customers and generate additional workshop opportunities
- Accurately prepare and cost repair orders and invoices in line with Group standards
- Maintain strong product and brand knowledge through ongoing training
- Contribute to achieving and exceeding key performance targets
About You
- Previous experience in a customer-facing or Service Advisor role
- Outstanding communication skills with a warm, professional approach
- Strong ability to build rapport both in person and over the phone
- Solid computer skills, including Microsoft Office and Excel
- Highly organised with strong attention to detail and multitasking ability
About Us
Parramatta Land Rover is home to an exceptional range of luxury vehicles. As an award-winning dealership (Retailer of the Year & Metropolitan Retailer of the Year 2021/2022), we pride ourselves on delivering a best-in-class customer experience within a modern, premium showroom environment.
Why Join Us?
- Work with globally recognised luxury automotive brands
- Supportive, high-performing team culture
- Ongoing training and clear career progression pathways
- Exclusive employee discounts (groceries, fuel & more)
- Health & Wellbeing bonuses, birthday leave & study support
- Access to our Employee Assistance Program for confidential support
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Service Advisor in Sydney employer: Sime Darby Motors Retail (Australia) Pty Ltd
Sime Darby Motors Retail (Australia) Pty Ltd offers an exceptional work environment at Penrith BMW & MINI, where employees thrive in a fast-paced, customer-first culture. With competitive salaries, uncapped commission structures, and opportunities for career progression within a global organisation, team members benefit from ongoing training, health and wellbeing initiatives, and a supportive atmosphere that fosters collaboration and high performance.
Contact Details:
Sime Darby Motors Retail (Australia) Pty Ltd Recruitment Team
