At a Glance
- Tasks: Lead client relationships and resolve complex securities operations issues.
- Company: Join a global leader in integrated investment management solutions.
- Benefits: Attractive salary, flexible hours, hybrid work model, and tailored professional development.
- Other info: Dynamic team culture that values diverse perspectives and continuous growth.
- Why this job: Make a real impact in the finance industry while growing your career.
- Qualifications: 5–8+ years in securities operations with strong client-facing skills.
The predicted salary is between 113400 - 138600 $ per year.
Who we are
For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions.
We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.
Sim Corp is an independent subsidiary of the Deutsche Börse Group.
Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.
Sim Corp is an equal-opportunity employer.
We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work.
We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.
Why this role is important for us
The Principal Analyst, Client Representation at Sim Corp, is the senior on-site Subject Matter Expert (SME) and named primary client interface for Securities Operations in Sydney — Sim Corp's first APAC-region on-site presence for the Investment Operations Services (IOS) team.
As the primary escalation owner for a portfolio of APAC asset management and managed-service clients, including one on-site managed-service (BPO) engagement, this role bridges remote operational delivery in Manila and Noida with local client expectations, representing Sim Corp IOS at client governance meetings and service reviews.
The Principal Analyst coaches the Sydney Lead Analyst and owns the client-relationship governance framework for the region.
Requirements
- 5–8+ years of experience in securities operations, including client-facing or managed-services work.
- What you will be responsible for
- Act as the primary escalation point and named client contact across all Securities Operations matters
- Represent Sim Corp IOS at client governance meetings, service reviews, and SLA reviews for the region
- Own the relationship-management strategy for asset manager, investment manager and administrator stakeholders in the region
- Own on-site oversight support for managed-service (BPO) operations in Sydney
- Ensure the feedback loop from the client to delivery teams in Manila and Noida drives measurable operational improvement
- Lead client onboarding support in the APAC timezone, coordinating readiness across all six functional domains
- Coach and provide business/technical guidance to the Lead Analyst and regional support analysts
- Own backup-coverage planning for the on-site SME function and escalation continuity
- Apply cross-domain judgment to resolve the most complex or ambiguous client issues, drawing on expertise across Trade Processing, Asset Servicing, Reconciliation, Delivery Excellence, Operational Data Management, and Claims & CSDR
- TYPE OF WORK THIS ROLE ENGAGES WITH
- Triaging and resolving client queries across trade processing, asset servicing, reconciliation, delivery excellence, operational data management, and claims & CSDR
- Coordinating with global delivery hubs across multiple time zones
- Building and maintaining relationships with client operational and business stakeholders
- Supporting client onboarding and governance activities
- Escalation management and issue tracking
- Representing the function at client governance and executive-level forums
- Coaching and developing more junior on-site colleagues
- What we value
- Expertise across all six Securities Operations domains — Trade Processing, Asset Servicing, Reconciliation, Delivery Excellence, Operational Data Management, and Claims & CSDR
- Advanced senior stakeholder management skills
- Ability to lead complex, unclear client conversations with limited direction
- Executive stakeholder management
- Recognized cross-domain Securities Operations expertise
- Governance and escalation ownership
- Coaching and mentorship
- Relationship-management strategy
- Sound judgment under ambiguity
- Sim Corp Dimension expertise
Benefits
- Attractive salary, bonus scheme, and pension are essential for any work agreement.
- However, in Sim Corp, we believe we can offer more.
Therefore, in addition to the traditional benefit scheme, we provide a good work and work-life balance: flexible working hours and a hybrid model.
- And opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take.
Sim Corp is a provider of industry-leading integrated investment management solutions for the global buy side.
Founded in 1971, with more than 3,000 employees across five continents, Sim Corp is a truly global technology leader that empowers more than half of the world’s top 100 financial companies through its integrated platform, services, and partner ecosystem.
Sim Corp is a subsidiary of Deutsche Börse Group.
As of 2024, Sim Corp includes Axioma, the leading provider of risk and management and portfolio optimization solutions for the global buy side.
Discover more about our culture, recruitment process, and commitment to promoting meaningful work
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Principal Operations Analyst in Sydney employer: SimCorp
At SimCorp, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our hybrid work model allows for flexibility while providing ample opportunities for professional growth and development in the dynamic field of derivatives operations. Located in a vibrant area, we offer competitive benefits and a supportive environment where your contributions are valued and recognised.
