Silvercrete Concrete Products is a South Australian owned and run business that begun in mid-2000. Our company provides a comprehensive range of precast concrete products and services to the building, construction and landscape industry.
The extensive knowledge and experience gained by over 40 years' experience in the construction industry has enabled our company to develop, innovate and produce consistent quality products that are easy to use and install.
About the Role
This role is about account management and sales, customer service, motivation, professionalism and a desire to succeed and be respected. You will be required to maintain sound relationships with customers at all levels. A key component of the role is providing solutions to our customer's needs including identifying opportunities and providing advice on products and services that make up our offer. Reporting of customer activities and needs is essential along with tracking of project activities. You will be considered a professional in your own right; you'll develop a high level of market awareness and always present professionally. This role is a permanent fulltime position based at our Burton production facility.
Main Duties:
Understand requests and inquiries relating to the use and availability of products manufactured.
Develop and maintain strong relationships with key accounts to ensure customer satisfaction and loyalty.
Analyse customer data and trends to identify opportunities for growth.
Identify new customer segments and establish partnerships with key stakeholders.
Monitor customer feedback and provide solutions to customer needs.
Collaborate with internal departments to ensure customer satisfaction.
Develop account plans and strategies to achieve sales targets.
Manage customer accounts to ensure accurate invoicing and timely payments.
Liaise with suppliers and customers via phone, email and/or in person.
Booking and organising freight as needed.
Perform other related duties as require
About You
To be successful in this role you will need to have a genuine desire to provide excellent account management and customer service and win your customers confidence. You will have sound computer literacy for both external communication with customers and internal communication including reporting abilities. A high level of professionalism at all levels along with the ability to unearth customers' needs is essential with excellent presentation and a down-to-earth nature. Not essential but highly desired is a sound background in the building or construction industry. You will have the ability to manage your own time to great effect, take pride in your work and be willing to take responsibility for actions. If you have the right attitude, we can teach you the technical aspects of the role however, central to this is your desire to develop outstanding relationships with our clients and represent our business in the market.
What We Offer:
Supportive and dynamic work environment.
The chance to play a key role in the success of our sales team
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