At a Glance
- Tasks: Coordinate schedules for Allied Health staff and manage client service changes.
- Company: Join Silverchain, a leading not-for-profit home care provider.
- Benefits: Enjoy competitive pay, tax-free salary packaging, and discounts at major retailers.
- Other info: Dynamic team environment with extensive training and growth opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong communication skills and experience in client services or administration.
- What’s on offer
- Full-time permanent position, based at Keswick or Park Holme potential WFH options.
- Monday to Friday rostered hours between: 7am – 5pm shifts (no weekend work!)
- Competitive hourly rate + super.
- Up to $18,550 tax-free salary packaging options.
- Everyday discounts, including discounted vouchers for Coles, Woolworths, Amazon, Myer, The Good Guys and more.
- Extensive orientation and on-the-job training.
- Comprehensive health and wellbeing resources and support.
- What we’re looking for
- Excellent interpersonal and communication skills, including written and verbal.
- Strong problem-solving and decision-making abilities with attention to detail.
- Ability to thrive in a fast-paced environment, working autonomously or collaboratively.
- Background in client services, administration, or business support, ideally within health, aged care, or community settings.
- High level computer skills.
- Skilled in managing sensitive scheduling needs.
- Exceptional time management and organisational skills.
The role
- Schedule and roster our Allied Health staff– arranging timely delivery with for clients with our clinicians
- Analyse provider availability and client allocations to ensure the most efficient use of rescresources
- Handle service changes, including cancellations, rescheduling, on-hold requests, and no-shows.
- Keep stakeholders informed by documenting and communicating service variations.
- Support audits and compliance by reporting issues and resolving invoice discrepancies.
- Maintain accurate client records and database updates.
- Respond to enquiries and provide progress updates.
- Why choose Silverchain
Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care.
It’s a team effort.
Best Care is care that is safe, personal, connected and effective.
We are proudly one of the few Australian home care providers accredited in both national health and aged care standards.
This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.
As a not-for-profit organisation, our ambition is to create a better home care system for all Australians, and we develop innovative models of care to set the industry benchmark.
We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.
At Silverchain, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated.
We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.
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Resource Co-ordinator in Melbourne employer: SilverChain
Silverchain is an exceptional employer that prioritises work-life balance, professional development, and a collaborative team environment. With a strong commitment to delivering Best Care, employees enjoy flexible working arrangements, comprehensive support for career growth, and unique benefits such as subsidised gym memberships and mental health support. Working in the vibrant Peel and Upper South West regions allows you to make a meaningful impact in the community while enjoying the autonomy of your role as an Occupational Therapist.
