At a Glance
- Tasks: Lead and oversee housekeeping operations across multiple hotel sites.
- Company: Join Silk Hospitality, a top-tier Australian hotel services provider.
- Benefits: Competitive salary, career growth, and the chance to make a real impact.
- Other info: Be part of a dynamic team focused on service excellence and safety.
- Why this job: Use your housekeeping expertise to influence multiple teams and hotel partnerships.
- Qualifications: Extensive experience in hotel housekeeping and operational leadership.
The predicted salary is between 75600 - 92400 $ per year.
About Silk Hospitality
Silk Hospitality is a people-focused, national hospitality services provider delivering exceptional housekeeping solutions across Australia. With a strong local presence and a reputation for service excellence, we partner with leading hotels to consistently exceed guest expectations.
If you have built your career in hotel housekeeping and know what it takes to run a high-performing operation, this could be your next step.
Silk Hospitality is looking for an experienced Operations Manager with a strong background in hotel housekeeping and proven experience overseeing multiple sites or large operations. This is a hands-on operational leadership role for someone who understands housekeeping. You’ll support and lead site-based management teams, build strong hotel partnerships, improve performance and ensure our operations consistently deliver on quality, people, safety and compliance.
What you will be doing
- Oversee housekeeping operations across a portfolio of hotel sites.
- Lead, coach and support Housekeeping Managers and site leadership teams.
- Drive operational performance.
- Monitor service quality and ensure contractual and hotel standards are consistently achieved.
- Build strong working relationships with hotel General Managers and key stakeholders.
- Support new site mobilisations, operational transitions and improvement initiatives.
- Ensure workforce planning, recruitment and retention support operational requirements.
- Maintain a strong focus on WHS, compliance, training and safe work practices.
- Identify underperforming areas and work with site teams to implement practical solutions.
- Create consistent operating standards and accountability across your portfolio.
About You
We are particularly interested in hearing from people who have made a career in housekeeping. Ideally, you will bring:
- Extensive experience in hotel housekeeping operations.
- Previous experience in a similar senior operational role.
- Demonstrated experience managing multiple hotel sites, a significant portfolio or a large-scale housekeeping operation.
- Experience leading managers and large frontline workforces.
- Strong commercial and operational judgement.
- Confidence dealing directly with hotel clients and senior stakeholders.
- A practical, visible leadership style. You are comfortable being on-site and working alongside your teams to solve problems.
Why Silk?
At Silk, housekeeping is our core business. We understand the complexity behind delivering rooms to standard every day and the importance of great operational leadership. This role gives you the opportunity to take the housekeeping knowledge you’ve developed over your career and apply it across a broader portfolio, influencing multiple teams, hotel partnerships and operational outcomes.
If you know housekeeping inside out and are ready to make an impact across multiple hotel operations, we would love to hear from you.
Operations Manager employer: Silk Hospitality
Silk Hospitality is an exceptional employer that prioritises career progression and professional development for its employees, particularly in the vibrant hospitality sector of Sydney. With a supportive leadership team and a collaborative culture, you will have the opportunity to lead a large housekeeping operation, ensuring high standards while making a genuine impact on guest experiences. Enjoy competitive salaries and employee discounts on various services, all within a fast-paced and rewarding work environment.
