At a Glance
- Tasks: Create impactful communications and improve content for restaurants.
- Company: Join the dynamic team at Uber Eats in Sydney.
- Benefits: Competitive pay, hybrid work model, and a supportive team environment.
- Other info: Great opportunity for growth in a fast-paced, innovative company.
- Why this job: Make a real impact while solving problems and enhancing restaurant experiences.
- Qualifications: 2+ years in customer communication and exceptional writing skills required.
The predicted salary is between 47 - 48 $ per hour.
We are looking for an Operations Associate who has a #GoGetIt attitude, enjoys having impact, executes reliably, enjoys working autonomously/problem-solving and wants to join a great team and organisation, working on some of the business's most important priorities.
Start Date: ASAP
Location: Sydney - hybrid (3 days in office)
Duration: 12 Months
Hours: Mon-Fri; 9am-5pm
Pay rate: $47.76hr + super
What you'll do:
- Develop impactful communications: Create, review, and deliver cohesive written materials for Restaurants. Manage briefs, approvals, assets, and the communications calendar.
- Evaluate and improve content: Audit existing communications (digital, SMS, in-tool) for clarity, tone, and brand alignment, implementing improvements to boost engagement.
- Organise engagement events: Coordinate logistics and ensure the smooth execution of Restaurant Advisory Forums and other sessions.
- Support projects: Assist with end-to-end project delivery to drive meaningful outcomes across the Restaurant Comms and Restaurant Experience workstreams.
- Act as a subject matter expert & problem solver: Partner closely with sales representatives to troubleshoot day-to-day restaurant problems, reviewing data and insights to recommend effective solutions for key business challenges.
- Leverage AI: Use AI tools to improve the efficiency and accuracy of operational processes.
Skills Required:
- 2+ years experience in customer communication, engagement, experience, strategy, operations and/or insights.
- Exceptional written communication skills: Ability to craft and evaluate content that is clear, concise, and aligned with the needs of diverse audiences.
- Critical thinking: The ability to assess written work for consistency, tone, and overall impact, ensuring the message is cohesive and informative.
- Strong attention to detail: A meticulous approach to proofreading, editing, and project coordination.
- Organisational skills: Excellent prioritisation and time management in a fast-paced, dynamic environment.
- Stakeholder management: Ability to engage effectively with internal and external stakeholders to achieve shared goals.
- Adaptability: Quick learner of new tools and processes, with the ability to work autonomously.
- Problem-solving & data acumen: The ability to review data and insights, draw conclusions, and recommend solutions to key business problems.
Operations Associate in Sydney employer: Sidekicker
As an Assistant Conference and Events Manager in Sydney, you'll join a vibrant team dedicated to delivering exceptional experiences in the hospitality industry. Our company fosters a supportive work culture that prioritises employee growth through mentorship and training, ensuring you have the tools to excel in your role. With competitive pay and a commitment to luxury service, we offer a unique opportunity to thrive in a dynamic environment where your contributions truly matter.
