At a Glance
- Tasks: Supervise and support crisis supporters while ensuring quality digital assistance.
- Company: Lifeline Australia, dedicated to providing vital crisis support.
- Benefits: Flexible remote work, meaningful impact, and professional development opportunities.
- Other info: Join a supportive environment with 24/7 operations and growth potential.
- Why this job: Make a difference in people's lives while leading a passionate team.
- Qualifications: Experience in crisis support and remote service delivery preferred.
Lifeline Australia is seeking an In-Shift Support – Digital – Remote supervisor to back our Crisis Supporters across the Lifeline network.
You will monitor shifts, provide real time guidance, and help ensure service quality while supporting Help Seekers with empathetic digital assistance.
Key duties include on-the-spot coaching, debriefs after high-risk calls, and coordinating responses during 24/7 rosters.
A background in crisis support and remote service delivery is preferred.
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