ShopGrok Pty is seeking a Customer Success Manager for Retail/FMCG SaaS to own the customer journey from onboarding through renewals and growth. You will be the primary commercial and relationship lead across a ~50 account portfolio, delivering proactive engagement, value realization, and cross-functional collaboration with product and engineering teams.
You will translate data-driven insights into actionable guidance, run strategic QBRs, and partner with stakeholders to expand adoption of our
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