- 38 hours per week (Monday to Sunday) with a 9-day fortnight
- Located at the Bomaderry Indoor Sports Centre - Cambewarra Road, Bomaderry
About the Role
We are seeking a proactive and customer-focused leader to oversee the day-to-day operations of a busy community facility. This role is responsible for delivering exceptional customer service, managing bookings and administration, overseeing café and catering operations, coordinating financial and stock management processes, and supporting staff to deliver safe, welcoming and high-quality services to the community. This includes:
- Lead daily facility operations, ensuring high standards of safety, cleanliness, maintenance and customer service.
- Oversee café and catering operations, including food safety compliance and service delivery.
- Manage bookings, events and facility administration, ensuring efficient use of systems and resources.
- Coordinate cash handling, financial reconciliation, procurement and stock control processes.
- Support and develop staff through training, mentoring and performance management.
- Build and maintain positive relationships with customers, community groups, contractors and stakeholders.
- Drive continuous improvement initiatives while ensuring compliance with child safety, WHS and environmental requirements.
Please refer to the Job Description under the Job Attachments for a comprehensive list of duties, responsibilities and skills required.
About You
To be successful in the position, you will have:
- Certificate III in Business Administration, Customer Engagement, Hospitality, or a closely related field; or demonstrated skills and experience.
- Experience leading customer service teams within aquatic, recreation, or similar environments
- Current Class C Driver's Licence
- A current NSW Working with Children Check (WWCC)
- Proof of right to work in Australia
We are seeking an organised and customer-focused leader with strong communication skills and the ability to build positive relationships with customers, stakeholders and colleagues.
This position requires a current NSW Working with Children Check. Applicants are required to apply and pay for this check if not already obtained.
Applicants who progress to pre-employment checks may be required to undergo a Working with Children Check Verification, Qualification Check, Work Rights Verification, Reference Checks and Medical (Medium Risk, High Risk). Employment is subject to satisfactory outcomes for all required checks.
Applications Close: Tuesday, 17th November 2026 (at midnight)
If you have any questions about this role, please contact Bree Ashford - Bomaderry Aquatic Centre Coordinator - 02 4429 5***
Why Work with Us
The Shoalhaven area is a unique place of great natural beauty, offering an enviable lifestyle and positive work-life balance. Our workforce is our greatest asset, and we pride ourselves on our people. Our teams are talented and inclusive and work together to provide better outcomes for our community, who are at the heart of everything we do. With a diverse range of professions and roles, we offer many career options and pathways, actively promoting opportunities and encouraging staff professional development.
Benefits include:
- Generous leave entitlements
- Long Service Leave after 5 years
- Option of flexitime for indoor staff
- 9-day fortnight for outdoor staff
- Flexible and remote working arrangements
- Novated lease arrangements available
- Opportunities for professional development and training
- Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP), discounted health insurance
- NSW Welcome Experience
**Conditions apply as per the Local Government State award, and Council policies
Shoalhaven City Council is committed to creating a workplace that reflects our diverse community. We welcome applicants of all ages, abilities, and backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, people with a disability, culturally diverse individuals, and LGBTQIA+ community members. We ensure equitable recruitment practices, and encourage applicants living with a disability to request reasonable adjustments. As a Child Safe Organisation, we uphold the rights and safety of all children and young people.
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Customer Service Supervisor in Bomaderry employer: Shoalhaven City Council
Shoalhaven City Council is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. Located in the stunning Shoalhaven area, employees enjoy a positive work-life balance with flexible working arrangements, generous leave entitlements, and numerous opportunities for career development. Join a talented team dedicated to making a meaningful impact on the community while enjoying the benefits of a diverse and collaborative environment.
