At a Glance
- Tasks: Provide top-notch IT support to staff via helpdesk, phone, and in-person.
- Company: Join the friendly Shire of Murray team in a picturesque location.
- Benefits: Enjoy a competitive salary, flexible work options, and professional development.
- Other info: Work-life balance with a 9-day fortnight and health programs.
- Why this job: Make a real difference in a supportive community-focused environment.
- Qualifications: Tertiary qualifications in IT or relevant experience required.
The predicted salary is between 86386 - 92099 $ per year.
The Role
Reporting to the Manager Information Technology, the IT Helpdesk Officer is the first line of contact for users by providing technical support to Council Staff via helpdesk, phone calls, emails and in person. Your typical duties will include:
- Helpdesk ticket response
- Business application support
- Hardware faults
- Customer support of programs on PCs and LAN
- Administration support to the IT team
You will display a high level of customer service assisting employees with all IT related enquiries. The position on offer is a full-time role, working 76 hours per fortnight (9 days per fortnight). An EBA Level 6 salary between $86,385.67 and $92,099.60 per annum is offered, based upon skills, knowledge and experience.
About you
You have demonstrated experience in providing IT Support via Helpdesk systems either in person or remotely, with the ability to support both technical and non-technical users. You will have strong problem solving skills and the ability to manage competing priorities, implement change, and deliver solutions. You are a proactive, adaptable professional with strong communication and interpersonal skills, with the ability to work independently or as part of a team.
Essential Criteria
- Tertiary qualifications in Information Technology, IT Certification or working towards completing, or relevant industry experience
- Demonstrated ability to provide desktop and application support (At least 2 years prior experience)
- Excellent customer service and communication skills
- Sound analytical and problem solving skills
- WA Class C-A Drivers Licence (Class C preferred)
- Successful applicants will be required to undergo background (police) checks
Desirable Criteria
- Certificate in Information Technology Infrastructure Libraries (ITIL)
- Knowledge and Awareness of cybersecurity principles and frameworks
- Knowledge and understanding of IT network protocols
- Experience with local government software such as Financials / Property and Rating / Records Management systems
Other benefits include:
- A 9-day fortnight
- Up to 15.5% superannuation contribution
- Flexible working arrangement options available to support a range of lifestyles
- Professional development opportunities and study assistance
- Employee health and wellbeing program, including gym membership
Applications will close 9:00am Wednesday, 28 October 2026.
The Shire of Murray is an Equal Employment Opportunity employer and encourages applications from diverse cultures and all age groups.
For any questions about the role, please contact the Human Resources Officer on 08 9531 7704.
IT Support Officer in Pinjarra employer: Shire of Murray
The Shire of Murray is an exceptional employer, offering a vibrant work culture that prioritises work-life balance and professional growth. As part of the Tourism, Place and Events team, you'll have the opportunity to contribute to exciting regional initiatives while enjoying generous benefits such as up to 15.5% superannuation and ongoing development support. Join us in making a meaningful impact in one of Western Australia's most inspiring destinations.
