ShipBob is seeking a Merchant Success Manager to join our Sydney-based team. You will build partnerships with merchants, deliver strategic health checks, quarterly business reviews, and proactive communications to drive growth.
You will collaborate with Customer Support and other teams, shape product roadmaps, and focus on KPIs like NPS, churn, and upsell opportunities. Hybrid Sydney location, role reports to the Manager, Merchant Success.
Merchant Success Manager — Sydney (Hybrid) employer: ShipBob
At ShipBob, we pride ourselves on fostering a high-performance culture that champions continuous learning and innovation. As a Merchant Success Manager in Sydney, you'll enjoy a collaborative work environment where feedback is valued, and every team member's contributions are celebrated. With access to cutting-edge AI tools from day one and a commitment to employee growth, you'll find meaningful opportunities to drive results for our merchants while advancing your own career.
