At a Glance
- Tasks: Create seamless booking experiences and manage guest reservations with a smile.
- Company: Join the Sheraton community, where belonging and teamwork matter.
- Benefits: Enjoy exclusive discounts, flexible hours, and career growth opportunities.
- Other info: Work in a diverse environment that values your unique background.
- Why this job: Be a key player in delivering memorable guest experiences at a global hotel brand.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 40500 - 49500 $ per year.
At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Reservations & Rooms Control Agent because together, we are better. Start your career at Sheraton, where you don't just work - you belong.
As a Reservations & Rooms Control Agent, you will be one of the first points of contact for our guests, creating a seamless, professional, and welcoming booking experience from the very beginning of their journey. In this role, you will deliver exceptional customer service while managing reservations and room inventory efficiently. You will work closely with key departments, including the Front Office Sales and Events teams, to ensure guest requirements are met and that operational and revenue objectives are achieved. Through effective communication, attention to detail, and collaboration, you will help provide a memorable guest experience and contribute to the overall success of the hotel.
Primary Duties:
- Process reservations, modifications and cancellations accurately and efficiently.
- Review, update, and manage guest requests, creating personalised experiences tailored to individual preferences and requirements.
- Assist with and co-ordinate guest bookings, engaging with guests to exceed their expectations and enhance their overall experience.
- Respond to telephone and email enquiries promptly and professionally, using appropriate communication etiquette at all times.
- Allocate rooms in accordance with guest preferences and operational requirements, accommodating requests wherever possible.
- Complete reservation related administrative duties and provide general support to the team.
- Contribute to revenue optimization by maximizing room inventory utilization and identifying opportunities to enhance guest bookings.
About You:
- Relevant experience in a similar role.
- FIT/Group reservations experience is highly desirable.
- Strong communication skills, written and verbal.
- Working rights in Australia.
- Enthusiastic, self-motivated, driven and energized in a fast-paced environment.
- Armed with smart solutions and a can-do attitude.
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends.
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month.
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group.
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program.
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend.
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness.
Sheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’.
Reservations & Rooms Control Agent in Port Douglas employer: Sheraton Hotels & Resorts
At Sheraton Hotels & Resorts, located in the vibrant Gold Coast, we pride ourselves on fostering a dynamic work culture that values creativity and collaboration. As a Marketing Manager, you'll enjoy comprehensive benefits, opportunities for professional growth, and the chance to make a meaningful impact within a global community dedicated to exceptional guest experiences. Join us and be part of a team that celebrates diversity and encourages you to thrive in your career while contributing to our mission of being 'The World's Gathering Place'.
