At a Glance
- Tasks: Lead and coach a dynamic Property Management team while driving performance and client satisfaction.
- Company: Established Sunshine Coast real estate agency with a focus on growth and development.
- Benefits: Ownership of your department, autonomy in decision-making, and opportunities for professional growth.
- Other info: Join a supportive environment where your skills can shine and grow.
- Why this job: Make a real impact in property management and shape the future of the department.
- Qualifications: Proven leadership experience in Property Management and strong knowledge of QLD legislation.
The predicted salary is between 82800 - 101200 $ per year.
Shepherd Recruitment is partnering with a well-established Sunshine Coast real estate agency to recruit an experienced Head of Department. This is an opportunity for an experienced Property Management leader to take ownership of the people, performance and day-to-day operations of an established Property Management department.
The Role
- Leading, coaching and holding the team accountable
- Managing workloads, KPIs and operational performance
- Handling escalated owner, tenant and staff matters
- Driving client retention, service standards and process improvements
- Overseeing compliance, maintenance, insurance and Tribunal matters
- Supporting recruitment, onboarding and team development
- Reporting on department performance and providing solutions to senior leadership
About You
We’re looking for an experienced Property Management professional with proven leadership experience who can confidently take ownership of a busy department. You’ll ideally bring:
- Strong experience within Queensland Property Management
- Previous leadership or management experience within Property Management
- Strong knowledge of QLD legislation, compliance and Tribunal processes
- Confidence managing staff performance and accountability
- Excellent communication and conflict-resolution skills
- Strong organisational and problem-solving abilities
- Experience managing complex owner and tenant matters
- A genuine focus on client retention and service
- A proactive, solutions-focused leadership style
The Opportunity
This role offers genuine ownership of an established Property Management department, with the autonomy to lead people, improve processes, drive performance and influence the overall client experience. You’ll work closely with senior leadership and play a key role in the continued success and development of the department. All applications will be treated with the strictest confidence.
Head of Department – Property Management employer: Shepherd Recruitment
Join a well-established real estate agency on the beautiful Sunshine Coast, where you will lead a dynamic Property Management department. This role not only offers the chance to shape team performance and client experiences but also provides a supportive work culture that prioritises professional growth and development. With a focus on collaboration and innovation, you'll enjoy the unique advantage of working in a vibrant community while making a meaningful impact in property management.
